Hollywood Casino Lawrenceburg · 1 month ago
Hotel Front Desk Clerk- Full Time
Lawrenceburg, IN
Full-time
Onsite
New Grad, Entry LevelHollywood Casino Lawrenceburg is a leading provider of integrated entertainment and casino gaming experiences. They are seeking a Hotel Front Desk Clerk to provide friendly and efficient service to guests, manage reservations, and assist with various hotel-related duties.
Entertainment
Responsibilities
Provides friendly and efficient service to guests during check in/check out procedures
Makes and confirms reservations and assists guests with problems or questions
Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.)
Performs Front Desk, Call Center, and other hotel-related duties when necessary
Keeps Hotel Services Supervisor informed of any problems
If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner
Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations
Maximizes resort revenues by selling reservations based on predetermined rate strategies
Accurately enters all reservations into the computer system according to department policy and procedure
Provides information to guests regarding local services and events
Assists the Player Development team with all reservations and requests
Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort
Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures
Remains current on all casino activities and assists guests with all inquiries
Answers phone and assists with clerical tasks
Ensures that rooms are clean prior to issuing keys
Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization
Maintains an operating bank, renders bills, and issues change
Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino
Responsible for the control of safe deposit transactions
Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements
Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner
Performs all other related and compatible duties as assigned
Maintains strict confidentiality in all company matters
Qualification
Required
High School Diploma or equivalent required
Ability to maintain a high level of confidentiality and professionalism
Must possess excellent customer service and interpersonal skills
Must have good written and verbal communication skills; must be fluent and literate in English
Must have basic math and money handling skills
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
Must have ability to work efficiently in a team-oriented environment
Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment
Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off
Preferred
Prior Hospitality or Front Desk experience
Strong computer skills with proficiency in Microsoft Office applications
Benefits
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off
Company
Hollywood Casino Lawrenceburg
HOLLYWOOD CASINO LAWRENCEBURG Hollywood Casino Lawrenceburg, just 20 minutes west of Cincinnati, is the place for you to be treated like a star.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lee Hemingway
Human Resources Business Partner
Company data provided by crunchbase