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Recora · 1 month ago

Account Manager, Medical Group Partnerships

New York City, New York

Full-time

Onsite

Mid Level

3+ years exp

Recora is seeking a highly motivated Account Manager, Medical Group Partnerships to join their Partnership Success team. The role involves managing key partnerships, driving client satisfaction, and acting as a strategic advisor to ensure clients realize the full value of their partnership with Recora.

Health CareHospital

Responsibilities

Partner with the Director of Account Management to support strategic growth initiatives and address client needs

Manage a portfolio of key Recora partnerships, acting as the primary point of contact and the face of Recora for all client-related needs

Build and maintain strong stakeholder relationships, driving high levels of partner satisfaction, loyalty, and advocacy

Transform partners into Recora advocates by showcasing their successes through case studies, references, blogs, and other marketing initiatives

Lead partner communications and engagement by preparing client-facing materials, delivering presentations, and managing meetings, quarterly business reviews (QBRs), and events

Proactively manage client issues and escalations, collaborating with cross-functional teams (enrollment, operations, analytics, product, partnerships) to resolve challenges and optimize workflows

Support daily partner operations, including investigating patient issues, managing and tracking referrals, ensuring billing accuracy, and generating EHR reports that improve efficiency, reduce errors, and deliver a seamless experience for patients and partners

Develop a deep, data-driven understanding of Recora’s products and solutions to identify opportunities for increased client value and operational efficiency

Travel to client sites (~20%) as needed to provide support and strengthen relationships

Qualification

Account managementHealthcare consultingData-driven problem solvingAnalytical skillsClient services experiencePassion for healthcareExposure to Epic/CernerCollaborationTime managementCommunication skillsPresentation skillsConflict management

Required

3-5 years of experience in account management or client services role in a digital health or healthcare company

You have strong IQ and EQ

A reputation for quickly absorbing information, managing conflict, and communicating effectively to both working-level and senior stakeholders

You're comfortable presenting to executive and frontline teams, and you're able to articulate complex technology and operational workflows to audiences of varying backgrounds

A data-driven problem solver with exceptional analytical skills. You use data to persuade your audience and are comfortable with health system and medical group workflows

Experience meeting deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment

Excellent collaboration and time management skills

Willing to travel, work with clients on West Coast or central hours, and proximity to a major airport