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Otter · 9 hours ago

Customer Success Associate, Otter - Los Angeles

Los Angeles

Full-time

Onsite

Entry Level

1+ years exp

Otter is a company dedicated to helping restaurateurs succeed in a digital-first world. The Customer Success Associate will build and maintain strong relationships with customers, ensure effective use of Otter's solutions, and provide proactive support to enhance customer satisfaction and engagement.

Computer Software

Responsibilities

Build and maintain strong relationships with assigned customers, ensuring they are leveraging Otter's solutions effectively and finding value in our services

Coordinate with the onboarding team to ensure successful onboarding and ELC for new customers or customers purchasing new products, ensuring smooth adoption and engagement

Regularly check in with customers to gauge satisfaction, address issues, and provide strategic recommendations for maximizing their use of Otter's solutions

Address and resolve customer issues promptly, coordinating with internal teams to ensure a seamless experience

Conduct regular customer business reviews to discuss progress, share insights, and identify opportunities for further growth and improvement

Develop and implement customer enablement programs to ensure customers are fully utilizing Otter's products and services to achieve their business goals

Monitor key customer metrics to track success and identify areas for improvement

Act as the voice of the customer, capturing feedback and reporting it to the Product Management and Development teams to drive continuous improvement

Assess and qualify opportunities based on customer needs, readiness, and potential impact, and partner closely with the Sales team to relay the relevant context, insights, and recommendations