closed · 1 month ago
Senior AJO Technical Consultant
United States
Full-time
Remote
Senior LevelBlue Acorn iCi is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. The Senior AJO Technical Consultant is responsible for designing, implementing, and validating orchestrated customer journeys using Adobe Journey Optimizer, working closely with various teams to ensure scalability and alignment with business outcomes.
AnalyticsE-CommerceE-Commerce PlatformsPersonalizationUX DesignWeb Design
Responsibilities
Build and configure cross-channel journeys, including triggers, events, decision nodes, rules, conditions, and throttling logic
Implement real-time, event-triggered workflows tied to identity and profile attributes
Configure message templates, content fragments, offers, and personalization elements
Validate journey paths, decisioning accuracy, and end-to-end orchestration performance
Ensure AJO journey logic aligns with RTCDP segments, AEP datasets, and event schemas
Validate AEP event datasets (timestamp, identity, eventType, schema mapping) used as AJO triggers
Connect consent logic, suppression rules, and business constraints to journey decisioning
Utilize AEP Query Service to test journeys, preview events, and validate audience eligibility
Configure email, push, SMS, in-app, and custom-channel actions
Maintain content-to-data alignment via metadata from AEM Assets where applicable
Manage channel-level constraints (frequency caps, quiet hours, channel eligibility)
Translate journey strategy and business requirements into technical designs
Build operational workflows connecting: Events Profiles Segments Journeys Messaging Reporting
Ensure journey activation supports downstream analytics in CJA
Conduct QA on journeys: event triggers, identity matches, profile states, eligibility, fallback logic, and message rendering
Validate consent and governance rules inside journey logic
Identify risks tied to latency, event volume, identity stitching, or profile completeness
Document configuration, runbooks, and deployment guides
Partner with: Enterprise Architects (design + data governance), RTCDP Consultants (segments + identities), AEP Consultants (schemas + datasets), CJA Consultants (measurement + validation), Client marketing/CRM teams
Provide hands-on support during sprints and UAT cycles
Qualification
Required
AJO (core)
AEP/RTCDP integration
CJA for journey measurement
AEM Assets (content metadata dependencies)
Event-based triggers
Decisioning rules & orchestration logic
Identity mappings (ECIDs, CRM IDs, cross-device identifiers)
Consent & governance models
End-to-end experience with journey orchestration, including: Building triggers, Configuring actions, Setting up rules & constraints, Validation & QA
Exposure to AEP Query Service for event verification and audience testing
Preferred
Multi-channel messaging systems
MarTech platforms (Marketo, Salesforce, Braze, SFMC)
JSON, APIs, Webhooks
Experience with real-time data activation at enterprise scale
Benefits
Medical, dental and vision insurance
Life insurance
Disability
Paid time off
401(k)
And more!
Company
closed
A linkedin Page
Founded in 2008
11-50 employees
H1B Sponsorship
closed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (7)
2023 (4)
2022 (5)
Funding
Current Stage
Early StageTotal Funding
unknown2020-10-08Acquired
Company data provided by crunchbase