Raymour & Flanigan Furniture and Mattresses · 1 month ago
Call Center Customer Service Representative $22 hourly
Liverpool, NY
Full-time
Hybrid
New Grad, Entry Level
$22/hr - $22/hrRaymour & Flanigan Furniture and Mattresses is a long-term, privately held company that values its associates and invests in their success. They are seeking a Call Center Customer Service Representative who will provide exceptional customer service and handle various responsibilities in a fast-paced environment.
E-CommerceFurnitureRetail
No H1B
Responsibilities
Consistently provide genuine, friendly, personable and professional service
Handle multiple responsibilities and have a customer focused mind set
Must be available to work flexible work schedule including weekends and evenings
Go above and beyond advocating for every customer concern and request
Proactively resolve escalated customer issues
Ability to multi-task within a fast-paced service environment
Effective communication, interpersonal and organizational skills in person and on the phone
Demonstrate excellent listening skills and the ability to work independently and with a team
Perform additional functions that may be assigned at the discretion of management
Qualification
Required
Consistently provide genuine, friendly, personable and professional service
Handle multiple responsibilities and have a customer focused mind set
Must be available to work flexible work schedule including weekends and evenings
Go above and beyond advocating for every customer concern and request
Proactively resolve escalated customer issues
Ability to multi-task within a fast-paced service environment
Effective communication, interpersonal and organizational skills in person and on the phone
Demonstrate excellent listening skills and the ability to work independently and with a team
Proficient computer skills and able to learn proprietary P.O.S. program
Flexibility to work a retail schedule that includes nights and weekends
Ability to work 40 hours a week
Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future
Preferred
Previous customer service experience in a retail setting preferred
Two year college degree preferred
Previous supervisory experience a plus
Company
Raymour & Flanigan Furniture and Mattresses
Raymour & Flanigan is the largest furniture and mattress retailer in the Northeast and seventh largest nationwide.
Founded in 1947
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$16MKey Investors
First Citizens Bank
2024-01-03Debt Financing· $16M
Leadership Team
Scott Laverty
Chief Information Officer
Recent News
2025-10-23
Bread Financial Payments, Inc.
2025-10-23
2025-10-23
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