Care.com · 11 hours ago
Senior Technical Product Manager - Trust & Safety
United States
Full-time
Remote
Mid, Senior Level
$150K/yr - $170K/yr
4+ years expCare.com is the world’s leading platform for finding and managing family care. As a Senior Product Manager, Trust & Safety, you will own the roadmap for AI-powered safety, compliance, and content integrity systems that protect users across the marketplace, collaborating with various teams to design scalable systems that enhance user trust and safety.
Child CareElder CareHousekeeping ServicePetTutoring
Responsibilities
Lead the Trust & Safety product roadmap, from problem discovery through execution, measurement, and iteration
Design and launch AI-driven systems for content safety, behavior monitoring, and proactive risk detection
Partner with Data Science to train and deploy ML and generative AI models that enhance fraud, abuse, and background check capabilities
Develop frameworks for AI safety, explainability, and compliance, ensuring all models and decisions align with ethical and regulatory standards
Collaborate cross-functionally with Policy, Legal, Customer Care, and Engineering to align product strategy with operational and compliance goals
Define and track Trust & Safety OKRs, balancing platform integrity, user trust, and business growth
Use experimentation, data analysis, and insights to drive continuous improvement in detection systems and response efficiency
Advocate for a user-centered safety culture across the organization — ensuring care, empathy, and fairness guide every decision
Qualification
Required
4-6 years of product management experience, with at least 3+ years in AI, ML, or data-centric product development
Experience building or scaling Trust & Safety, content moderation, or risk mitigation systems
Proven ability to lead technical product work — partnering with engineers and data scientists on model design, APIs, and backend systems
Deep understanding of AI/ML technologies, including model development, prompt engineering, evaluation, and safety controls
Strong analytical skills; able to interpret data, identify trends, and drive data-informed decisions
Excellent collaboration and stakeholder management — comfortable working across Legal, Policy, and Operations
Strategic thinker who thrives in ambiguity, able to balance innovation speed with responsible AI principles
Preferred
Degree in Computer Science, Engineering, Data Science, or related quantitative field
Experience with generative AI applications (e.g., LLMs for moderation, classification, or automation)
Familiarity with AI safety, fairness, and compliance frameworks (e.g., GDPR, COPPA, CSAM, transparency standards)
Background in consumer marketplaces or trust-driven platforms
Knowledge of incident response, abuse prevention, or policy enforcement in large-scale systems
Benefits
Health insurance coverage
Life, and disability insurance
A generous 401K employer matching program
Paid holidays
Paid time off (PTO)
Company
Care.com
Care.com is where families go to find care and where caregivers go to find meaningful work.
1001-5000 employees
H1B Sponsorship
Care.com has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (8)
2023 (21)
2022 (20)
2021 (25)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$156.85MKey Investors
CapitalGIVPNew Enterprise Associates
2019-12-20Acquired
2016-06-29Post Ipo Equity· $46.35M
2014-01-24IPO
Leadership Team
Michelle Arbov
Chief Financial Officer
Digesh Kapadia
Director of DevOps
Recent News
San Diego Union-Tribune
2025-10-27
2024-10-11
Company data provided by crunchbase