ServiceNow · 2 weeks ago
Renewal Account Manager - SLED
Waltham, MA
Full-time
Hybrid
Senior Level
$91K/yr - $151K/yr
5+ years expServiceNow is a global market leader in AI-enhanced technology, seeking a Renewal Account Manager for SLED. The role involves negotiating renewal contracts, maintaining customer relationships, and ensuring customer satisfaction through effective account management.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from ServiceNow
Identify customer needs and demonstrate account management capabilities to guide renewal closure
Maintain an understanding of ServiceNow licensing models to provide both sales and customers assistance in licensing discussions
Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams
Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed
Engage customer in conversations around renewal readiness, timing and general customer needs
Connect with customers on multi-year contracts to ensure continued engagement and customer value realization
Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration
Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable OF
Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
5+ years demonstrated success in a Renewal Account Management or Customer Success capacity
Experience leading customer retention and adoption of a SaaS product for complex accounts/territories
Advanced proficiency with contract renewal processes
Experience building relationships with peers and partners
Excellent customer management skills; including sales, account management, and customer service
Personal initiative to identify areas of process improvement and efficiency
Strong work ethic and quota achievement
Preferred
Deep expertise with a SaaS model focused on enterprise software preferred
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase