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Bayhealth · 1 month ago

Patient Access Supervisor

Milford, DE

Full-time

Onsite

Mid, Senior Level

$53K/yr - $80K/yr

3+ years exp

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader, providing various healthcare services. The Patient Access Supervisor is responsible for overseeing front-end revenue cycle functions, managing staff workflow, and ensuring a positive patient experience while adhering to regulatory compliance standards.

Emergency MedicineHealth CareHospital

H1B Sponsor Likely

Responsibilities

Managerial: Serves as a mentor and role model for fellow members through demonstrating an outstanding work ethic. Oversees the daily activities in the department to facilitate consistent and effective levels of productivity. Empowers staff to be proactive in identifying problems and developing/recommending solutions. Collaborates with colleagues, other managers, and supervisors to solve cross functional departmental issues and conflicts. Independently recognizes and evaluates situations for appropriate escalation. Schedules shifts according to budget to provide adequate department coverage. Completes payroll, staff evals, and other paperwork in a timely manner. Responds to emerging issues and reports trends and process issues to department management. Offers proactive suggestions to provide continuous performance improvement. Supervise daily operation of assigned area, including daily performance reports

Patient Experience: Holds staff accountable for following scripting rules and established service excellence standards. Acts in accordance with Bayhealth values when interacting with patients, visitors, guests, and Bayhealth colleagues, and follows scripting guidelines. Actively contributes to a positive patient experience and maintains excellent relationships with all organizational and community providers. Manage escalating issues with patients. Manage and ensure achievement of patients' satisfaction goals to its highest level and pre-determined by management. As needed: Answer patient calls and address accordingly. Collect full patient demographics/confirm demographics. Collect and verify patient coverage. Determine payment responsibility and collect upfront. Check eligibility and update patient's financial obligation. When applicable, confirm visits with patients prior to their date of service. Ensure referrals are in place and authorizations are accurate prior to services being rendered

Account Management: Establishes team and individual objectives and performance standards. Reviews staff accuracy and quality on an ongoing basis and completes individual monthly scorecards. Manages department work queues and expedites necessary corrections to ensure clean claims. Provides real-time feedback regarding performance and errors. Consistently meets departmental collection goals and accurately follows cash drawer balancing procedures. Responds timely to requests or inquiries about accounts from other departments. Collect new documents regarding patient's demographic, referral (if appropriate), pre-authorization forms or any medical charts and medicines or as per other requirements

Regulatory Compliance: Abides by Joint Commission, CMS, EMTALA, HIPPA, and other regulatory standards. Ensures required documents are scanned into the system in a timely and accurate manner. Ensures team members offer patients mandated copies of the Notice of Privacy Policies, Patient Rights and Responsibilities, Advanced Directives, and other identified required documents. Participates in continuous compliance monitoring of the Medicare Secondary Payer (MSP) questionnaire to ensure that the practice meets all regulatory requirements and industry best practice

Continuing Education: Conducts monthly staff meetings and prepares agendas, notes, handouts, as well as timely minutes. Assumes responsibility to ensure team member’s understanding and application of the presented materials. Coordinates and conducts systems or process training for all team members, as needed. Actively contributes to updating and maintaining department training materials. Ensures that staff are current with relevant governmental and third-party payer billing requirements

Disaster Preparedness and System Downtime: Ensures team members are educated on emergency management processes and procedures specific to that unit. Responds to disaster and mass casualty situations in a calm and appropriate fashion. Maintains current team member contact information and disaster/downtime materials. Demonstrates a proficiency in the manual registration and communication processes used during system downtime. Understands and applies organizational and departmental policies and procedures, as related to assigned duties

All other duties as assigned within the scope and range of job responsibilities

Qualification

Patient Access experienceBilling experienceSupervisory experienceHealthcare knowledgeRegulatory complianceCommunication skillsProblem-solving skillsTeam leadership

Required

High School Diploma or GED

Three years' experience in Patient Access (or Billing) in an acute care facility

Preferred

Prior supervisor experience in Patient Access (or Billing) in an acute care facility and/or experience in a healthcare setting

Four (4) years combined experience in relevant field

Associate Degree Certificate Program Business Administration Business Or Associates Degree in Healthcare related field

Certificate program in Healthcare related field

Certified Healthcare Access Associate Certification related to the position, if applicable

Benefits

Generous Paid Time Off and Paid Holidays

Matching 401(k)/403(b) Plans

Excellent Health, Dental, and Vision

Disability and Life Insurance options

On Site Child Care

Educational Reimbursement

Health Care and Dependent Care Flex Spending Accounts

Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Company

Bayhealth

Bayhealth is an advanced non-profit healthcare system that provides penn medicine for heart, vascular, cancer and orthopaedics.

Founded in 2010

Dover, Delaware, USA

1001-5000 employees

https://www.bayhealth.org/

H1B Sponsorship

Bayhealth has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (20)

2024 (25)

2023 (17)

2022 (16)

2021 (12)

2020 (10)