Second Nature · 1 month ago
Technical Product Manager, RBP Ops
United States
Full-time
Remote
Mid, Senior Level
$150K/yr - $170K/yr
4+ years expSecond Nature is dedicated to enhancing the rental experience through their innovative Resident Experience Platform. The Technical Product Manager will own the strategy and delivery for managing enrollment data and ensuring seamless operations for resident benefits, collaborating across product, engineering, and operations teams.
B2BB2CCommercialDelivery ServiceE-CommerceHome ServicesProperty ManagementReal EstateSubscription Service
Responsibilities
Define and maintain the product vision, strategy, and roadmap for RBP Ops, aligned with company and customer goals
Manage the backlog and prioritize platform investments by rigorously balancing business impact, customer value, and return on engineering effort
Identify opportunities to automate manual operational workflows, standardize processes, and improve the overall scalability and maintainability of the platform
Design and evolve capabilities for entity resolution and ID unification so that units, residents, properties, and accounts are consistently represented across all systems
Own how enrollment, billing, and customer identifiers are mapped, normalized, and ingested from multiple upstream systems, including defining data contracts and transformation rules
Partner with engineering to deliver intelligent data stitching and accessibility, making it easy for downstream teams and services to retrieve a complete, trustworthy view of residents and properties
Lead the end-to-end lifecycle of integrations and core RBP Ops capabilities—from discovery and scoping through development, rollout, and iteration
Work closely with internal stakeholders (operations, engineering, customer success, partnerships, finance, and others) to understand workflows, integration needs, and data dependencies and translate into requirements
Monitor and report key health metrics for integrations and enrollment data (e.g., data quality, latency, error rates, usage, and user satisfaction)
Qualification
Required
4+ years of product management experience, preferably in SaaS or PropTech
Experience with API design, data integrations, entity resolution, ID unification, or identity graph–like problems (e.g., matching and deduplicating records across multiple systems)
Experience designing or working with ETL and bi-directional data sync patterns between SaaS platforms, internal services, and customer systems
Ability to thrive in a fast-paced, high-growth environment; converting ambiguity into clear action while protecting quality
Bring a decisive, 'First Principles' mindset proactively unblocking teams and driving outcomes while collaborating closely with partners
Ability to communicate crisply across functions (engineering, partnerships, customer success) and align stakeholders quickly
Benefits
Medical, Dental, Vision, & Life Insurance
401K Plan
Open PTO and sick days
2 annual in-person company events
Laptop and hardware
Remote environment
Amazing culture
Company
Second Nature
Second Nature is a consumer goods company that specializes in providing air filters.
201-500 employees
H1B Sponsorship
Second Nature has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
Funding
Current Stage
Growth StageTotal Funding
$35.92MKey Investors
One Better VenturesArsenal Growth EquityFidelis Capital
2020-03-25Series C· $16.4M
2019-07-01Series Unknown
2018-10-29Series B· $6.9M
Leadership Team
Thaddeus Tarkington
Co-Founder, CEO
Recent News
2025-11-03
2025-10-21
Company data provided by crunchbase