Aircall · 22 hours ago
Forward Deployed Engineer - New York
New York, NY
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $105K/yr
5+ years expAircall is an AI-powered customer communications platform that helps companies enhance their customer interactions. The Forward Deployed Engineer will be responsible for delivering low-code AI solutions, managing cross-functional deployments, and driving team upskilling to improve customer experience and productivity.
AnalyticsCall CenterCloud Data ServicesCRMEnterprise ApplicationsSaaSSoftwareTelecommunicationsVoIP
Responsibilities
Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture
Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors
Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements
Configure and optimize the AI Agent — defining intents, prompts, actions, guardrails, and performance metrics
Manage complex, cross-functional deployments — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope
Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent
Champion continuous learning and enablement — train peers, run internal workshops, and document best practices to raise the technical bar across the team
Run global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team
Collaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking
Own regional top-line targets for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas
Act as an internal product owner within the GTM function—defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform
Collaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings
Drive internal and external product education, including enablement for System Integrators (SIs) and channel partners
Maintain deep awareness of AI and CX industry trends, ensuring Aircall’s positioning remains competitive and insights continuously feed back into product and GTM strategies
Qualification
Required
5–8 years in technical consulting, solutions engineering, or integration-focused project management
Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) — able to design and troubleshoot integrations confidently
Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce)
Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring
Proven ability to lead cross-functional projects, working with Engineering, Product, and Customer Success to deliver scalable outcomes
Excellent communication and stakeholder management skills, translating between technical and business audiences
A growth mindset — constantly learning new tools, frameworks, and ways to improve the customer experience and team capability
Preferred
Experience in telephony, voice, or contact center systems (SIP/WebRTC, call routing, containment, AHT)
Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake)
Exposure to scripting (JavaScript/Python) for light customization and debugging
Benefits
Medical, dental, and vision insurance is 100% covered
401k plan with company matching!
Unlimited PTO — take the time you need to come to work feeling great!
Wellness, commuter, and childcare reimbursements
Generous parental leave policy
Company
Aircall
Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools.
501-1000 employees
H1B Sponsorship
Aircall has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$225.55MKey Investors
HubSpot VenturesGoldman Sachs Asset ManagementDTCP
2022-02-23Series Unknown
2021-06-23Series D· $120M
2020-05-27Series C· $65M
Leadership Team
Scott Chancellor
Chief Executive Officer
Pierre-Baptiste Béchu
VP of Communications Platform
Recent News
2025-12-05
2025-12-04
Company data provided by crunchbase