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Chase · 1 month ago

Workforce Resiliency Lead – Vice President

545 Washington Blvd, Jersey City, NJ, 07310, US

Full-time

Onsite

Mid, Senior Level

$109K/yr - $175K/yr

7+ years exp

Chase is seeking a Vice President on the Workforce Resiliency Team to coordinate employee support across the firm. The role involves promoting the development and implementation of processes and governance to ensure a timely response to employees during crises and critical events.

BankingFinancial Services

Responsibilities

Lead the review and alignment of incident response processes and playbooks across all key teams

Establish a common workflow, governance structure, and oversight routines for incident management and employee support

Develop detailed playbooks for a range of scenarios, including natural disasters, geopolitical events, active shooter situations, cyber/network incidents, and data privacy events

Design and conduct simulations and training exercises for all event types to ensure teams are prepared to respond effectively during actual incidents

Continuously assess and improve response strategies based on lessons learned from real events and exercises

Partner across key groups like Global Security, Firmwide Resiliency, Communications, HR, Supplier Services, and Location/Country Leads to ensure seamless execution on crisis/incident events (e.g. Natural Disasters)

Implement and maintain governance routines to ensure consistency, efficiency, and accountability in incident response and employee support across all teams

Develop and execute on employee support services by partnering with location/country leads

Qualification

Crisis managementBusiness resiliencyProject managementChange managementStakeholder managementProcess developmentLeadershipCommunicationCollaborationAdaptability