Zealthy · 15 hours ago
Clinical Operations Associate
New York, NY
Full-time
Onsite
Entry, Mid Level
2+ years expZealthy is dedicated to making high-quality healthcare accessible through its virtual healthcare platform. The Clinical Operations Associate will oversee the performance of care coordinators and ensure smooth operational execution across various systems.
AppsHealth CareMedicalMental Health
Responsibilities
Oversee day-to-day workflows across a network of ~150 coordinators
Manage performance and accountability across contractor teams, ensuring clinical operations tasks are completed accurately and on time
Maintain and update workflows within Zealthy’s internal platforms (Provider & Coordinator Portals) as well as external systems like ZenDesk
Design, document, and implement scalable workflows and SOPs that improve efficiency and quality
Audit outdated SOPs and introduce process improvements or new protocols where needed
Collaborate with pharmacy partners to ensure fulfillment and care coordination run smoothly
Track key performance and operational metrics to identify bottlenecks and solve issues in real time
Partner with the Operations team, CEO, and other senior leaders to support high-priority initiatives
Lead ad-hoc projects from planning through execution
Serve as a critical support resource during rapid operational scale-ups
Qualification
Required
2+ years of experience in healthcare operations, clinical delivery, or workflow management
Proven ability to manage large-scale teams or high-volume systems with speed and accuracy
Strong familiarity with tools like ZenDesk and healthcare-specific ticketing or portal systems
Excellent communication, documentation, and organizational skills
Process-oriented mindset with a knack for spotting inefficiencies and implementing solutions
Comfort operating in a fast-paced, high-growth environment
A self-starter attitude with the ability to take ownership of projects from start to finish
Benefits
Paid vacation and sick leave, increasing with tenure.
Flexible time off handled case-by-case.
Paid for major US holidays.
Equity ownership with regular performance reviews that can impact salary and/or equity.
Medical coverage provided.
Other benefits to be revisited with plan renewal.
Company
Zealthy
Zealthy offers affordable healthcare services, including medication for weight loss, mental health, and more.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Healthcare Business Today
2025-08-06
EIN Presswire
2025-07-18
Company data provided by crunchbase