TechTree · 10 hours ago
Technical Customer Support Specialist
United States
Contract
Remote
Entry, Mid Level
$50K/yr - $85K/yr
2+ years expTechTree is a fast-paced startup seeking a highly technical Technical Customer Support Specialist. The role involves providing technical support for an AI audio platform, troubleshooting APIs and integrations, and translating complex findings for customers and teams.
Information ServicesInformation Technology
Responsibilities
Provide technical support for AI audio platform, troubleshoot APIs, integrations, telephony issues, and translate complex findings for customers and teams in a fast-paced startup
Manage own workload, priorities, and learning without close supervision
Pick up new concepts, tools, and features quickly with limited context or training
Adjust workflows on the fly when features ship/break without advance notice
Identify patterns, raise product issues, and improve internal docs/knowledge base
Communicate clearly, especially in writing, turning complex technical issues into straightforward explanations
Be detail-oriented in analysis, documentation, and customer-facing responses
Collaborate well with product/engineering and a distributed, international team
Maintain a high bar for quality and follow through end-to-end on issues
Qualification
Required
2–3 years in technical customer support (SaaS / high-growth tech; B2B/enterprise preferred)
Strong technical troubleshooting background
Proven ability to ramp quickly with minimal onboarding
Operate effectively in ambiguity
Interest in AI and audio
Background in troubleshooting telephony-related issues using AI integrations, SIP, Twilio, or other tools and platforms
APIs & Integrations
Troubleshooting REST APIs
HTTP requests/responses
Auth
Webhooks
Integration flows
Debugging browser/network errors
Client-side issues
GCP tools
GCP Logs
SQL
Reading and troubleshooting code
Python
JavaScript/Node.js/React
AI concepts
LLM concepts
AI models in production
Audio technology
Media processing
ElevenLabs or similar AI audio tools
Autonomous work
Fast learning
Adaptability
Proactivity
Clear communication
Detail-oriented
Collaboration
Driven and accountable
Preferred
Exposure to JavaScript/Node.js/React is a strong plus
Interest or experience in audio technology or media processing is a plus
Bonus: prior use of ElevenLabs or similar AI audio tools
Company
TechTree
Techtree is creating a career networking platform to help devs from across the world to get mentored.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.15MKey Investors
Startup Wise Guys
2021-07-01Pre Seed· $0.15M
2020-12-01Pre Seed
Recent News
2025-10-10
Company data provided by crunchbase