JOTELULU España · 2 months ago
Partner Success Engineer - France
Híbrido
Full-time
Hybrid
Mid Level
3+ years expJOTELULU Iberia is revolutionizing the cloud services landscape by providing top-tier cloud solutions. As a Partner Success Engineer, you will ensure that partners receive exceptional support and guidance, impacting customer satisfaction and growth.
Cloud ComputingIaaSInformation TechnologyPaaSSaaSTelecommunications
Responsibilities
Assist partners with technical issues related to our cloud services, ensuring timely and effective resolution
Guide new partners through the onboarding process, ensuring a smooth transition and understanding of our platform
Work closely with our sales, product and engineering teams to relay customer feedback, issues, and suggestions for continuous improvement
Track partners satisfaction metrics and work proactively to improve the overall customer experience
Diagnose and solve complex technical issues, leveraging your knowledge of cloud services and infrastructure
Maintain clear and accurate documentation of support cases, solutions, and best practices
Conduct training sessions, webinars, and provide resources to help partners maximize the value of our services
Qualification
Required
Fluency in French and English is required; proficiency in additional languages (French, Portuguese) is highly advantageous
3+ years in a technical support or customer success role, preferably within the cloud services or technology sector
Ability to diagnose complex issues and provide effective solutions quickly and efficiently
Excellent verbal and written communication skills in French, with the ability to explain technical concepts even to non-technical audiences
A passion for helping partners and ensuring their success with our platform
Comfortable working in a fast-paced, startup environment where priorities can shift rapidly
Collaborative mindset with the ability to work cross-functionally within the company
Strong understanding of cloud computing, networking, and virtual infrastructure
Proficiency with Windows Server environments (2012-2025) and its main services
Microsoft Certifications (MCP, MCSE or equivalent) is a must
Knowledge of Linux system administration, LPIC-1, LPIC-2 or equivalent are a plus
Experience working with Jira/Confluence is a clear asset
Experience with Hypervisors: VMWare, Hyper-V, etc
Knowledge of LAN/WAN, VPNs, and network security best practices
Cisco Certs (CCNA, CCNP) and/or CompTIA Network+ are also needed
Experience working with monitoring systems, such as Zabbix, is highly rated
Preferred
A degree in Computer Science, Information Technology, or a related field is preferred but not required
An individual passionate about IT and eager to keep learning
Benefits
Private health insurance with access to a top-tier medical network.
A friendly, inclusive culture where everyone can be themselves.
Casual dress code (yes, t-shirts and sneakers are perfectly fine).
Team gatherings and informal events to celebrate milestones and recharge together.
Company
JOTELULU España
Jotelulu is an online cloud platform that transforms traditional IT Companies into Cloud Service Providers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$12.65MKey Investors
Kibo VenturesAdara VenturesBig Sur Ventures
2024-12-02Series Unknown· $7.14M
2023-05-22Series A· $4.32M
2021-09-07Seed· $1.18M
Recent News
Adara Ventures
2024-12-12
2023-05-30
mailchi.mp
2023-05-29
Company data provided by crunchbase