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Highland Electric Fleets · 1 month ago

EV Field Service Technician

Boston, MA

Full-time

Hybrid

Senior Level

$75K/yr - $95K/yr

5+ years exp

Highland Electric Fleets is North America’s leading provider of Electrification-as-a-Service, dedicated to making electric fleets accessible and affordable. The Field Service Technician will work closely with customers to ensure the proper functioning of electric vehicles and charging stations, performing repairs and troubleshooting as necessary.

Fleet ManagementTransportation

Responsibilities

Act as the company’s on-site advocate for EV’s and EVSBs, striving to achieve 90% overall uptime

Represent the company at customer locations with the highest standards of professional conduct

Retains a clean and safe work environment and brings any unsafe practices or conditions to management

Diagnoses malfunctions and performs electric vehicle and charger repairs (e.g. adjust/test steering, electrical, cooling, lubricating, braking systems, drive trains, suspensions, power steering units, etc.) and related assigned duties within qualification level, in accordance with all relevant Federal, State/Provincial and local guidelines and requirements. Test-drives vehicles to ensure repair resolved

Maintain detailed and timely documentation for troubleshooting and repairs, records time and materials used for each assignment in asset management platform

Assist in managing of external support vendors to follow up and document repairs being made to Highland’s assets

Provides repair and maintenance assistance to junior technician staff

Performs road calls and on the road repairs as assigned

Undergo electric vehicle and charger OEM and internal trainings

Qualification

Electric Vehicle RepairAdvanced Diagnostic SkillsElectrical SkillsMedium Duty Truck RepairMS Suite KnowledgeCustomer ServiceTeam Collaboration

Required

Minimum of 5+ years Electrician, Electric Vehicle, or Medium/Heavy duty truck Fleet repair experience

Advanced Diagnostic, Electrical, and AC skills required

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Knowledge of MS Suite products

Possess the recommended tools for a Medium Duty technician as well as electrical diagnostics tooling

Flexibility to work bus depot hours (early morning to afternoon) and weekends (when on scheduled shift)

Clean Driving Record is required

Requirements within 12 months of employment: Commercial Driver's License Required / Minimum 3 ASE certifications required (bonus compensation available if greater) / and Minimum of 4 OEM Certifications required (bonus compensation available if greater)