Confluent · 21 hours ago
Manager, IT Support
Mountain View, CA
Full-time
Hybrid
Mid, Senior Level
$142K/yr - $166K/yr
5+ years expConfluent is a company that focuses on transforming how data is utilized through its data streaming platform. The IT Support Manager will lead the IT support function for the US region, ensuring high-quality technical support while managing the support ticket queue and mentoring team members.
AnalyticsCloud Data ServicesEnterprise SoftwareOpen Source
Responsibilities
Shared accountability for roadmaps, performance, and availability of the IT Support team
Be the face of IT support to our local Confluent team, including our executives at our HQ
Provide mentorship, coaching, and professional development to a team of direct reports
Serves as a contributor to the company in collaboration with the leadership team for purchase, tracking, integration, testing, operation, and disposition of all changes to company-wide technology owned by the IT team
Translate highly complex IT concepts in ways that a variety of audiences can understand; influence senior leadership to adopt new ideas, products, and/or approaches
General administration and familiarity with GSuite, Zoom, Slack, Atlassian, and Okta
Consult senior-level stakeholders across the entire organization to identify business and technology needs and optimize the use of information technology
Proactively identifies opportunities, conducts analyses, needs assessments, cost/benefit assessments, and brokers other IT services
Foster strategic relationships between internal IT resources and external entities (vendors, partners, etc.)
Ensure smooth delivery and operation of IT services by monitoring system performance
Develop dashboard, reports, and KPIs for performance & productivity reporting for systems and personnel
Ensure our Service Level Agreements (SLA) and escalations are appropriately addressed
Develop and implement strategies to manage, measure, and improve services, tools, and overall support
Help define and be part of our AI strategy, including support, user education, and experience
Qualification
Required
5+ years of progressive IT support experience, including at least 2 years in a supervisory, lead, or management role
Technical expertise in computer systems, networks, hardware, software, and standard business applications
Proven ability to balance leadership duties with personal technical workload
Experience managing IT asset lifecycles, onboarding/offboarding processes, and support-related audits
Excellent troubleshooting, problem-solving, and analytical skills
Strong leadership, communication, and interpersonal abilities with a customer service focus
Preferred
Experience with ITSM tools and knowledge of ITIL best practices
Experience with AI for end-user support
Company
Confluent
Confluent offers a streaming platform based on Apache Kafka that enables companies to easily access data as real-time streams.
1001-5000 employees
H1B Sponsorship
Confluent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (142)
2024 (107)
2023 (91)
2022 (155)
2021 (119)
2020 (50)
Funding
Current Stage
Public CompanyTotal Funding
$459.6MKey Investors
CoatueSequoia CapitalIndex Ventures
2025-12-08Acquired
2021-06-24IPO
2021-06-10Secondary Market
Leadership Team
Jun Rao
Co-founder
Chad Verbowski
CTO
Recent News
2026-01-08
2026-01-05
2026-01-05
Company data provided by crunchbase