Square · 2 days ago
Strategic Account Manager, Mid-Market Retail
San Francisco Bay Area
Full-time
Hybrid
Mid, Senior Level
$135K/yr - $203K/yr
5+ years expSquare is a company that has evolved to provide integrated, omnichannel solutions for sellers in the retail sector. The Strategic Account Manager will drive growth and retention within the Retail Strategic Account Management program by serving as a trusted advisor to retail executives, uncovering growth opportunities, and collaborating with internal teams to deliver impactful outcomes.
BitcoinFinTechMobile PaymentsProductivity ToolsRetail Technology
Responsibilities
Own and maintain relationships across a portfolio of ~200 strategic retail sellers, driving account expansion, retention, and satisfaction
Consult with business owners and operators to uncover opportunities across operations, payments, and commerce
Design and implement customized solutions that drive measurable business results
Act as the voice of the customer, advocating for upmarket seller needs with Product, Engineering, and Operations teams
Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes
Where and when appropriate, visit customers in-person for negotiations and/or churn prevention
Negotiate and manage contracts and pricing, ensuring mutual wins and long-term success
Deliver white-glove support, resolving critical issues and proactively driving engagement
Qualification
Required
5+ years of experience in sales or account management, ideally within SaaS, payments, or POS technology
Proven success growing and retaining a book of business
Consistent overperformance on key metrics and revenue targets
Strong discovery and consultative selling skills
Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
Demonstrated success retaining and expanding strategic accounts
Experience negotiating contracts and pricing with senior stakeholders
Exceptional written and verbal communication skills – storytelling is central to this role
Creative, strategic problem-solver who thrives in ambiguous environments
Growth mindset, empathetic collaborator, and positive team player
Preferred
Retail industry experience preferred, but not required
Benefits
Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning
Company
Square
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square.
1001-5000 employees
H1B Sponsorship
Square has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (257)
2024 (253)
2023 (260)
2022 (297)
Funding
Current Stage
Public CompanyTotal Funding
$4.8BKey Investors
GICKleiner PerkinsSequoia Capital
2025-08-13Post Ipo Debt· $2.2B
2024-05-06Post Ipo Debt· $2B
2023-01-11Post Ipo Equity
Leadership Team
Camille Vergara
Product Manager
Conor Delahunty
Product Manager
Recent News
2026-01-05
2026-01-05
Morningstar.com
2025-12-29
Company data provided by crunchbase