Apply on Employer Site

Window Genie · 1 month ago

Customer Service and Office Manager

Miami, FL

Full-time

Onsite

Mid Level

$15/hr - $20/hr

Window Genie is a nationally ranked home service franchise dedicated to improving the look and value of homes in your community. As a Customer Service Manager and Office Manager, you will be responsible for ensuring customer satisfaction and professionalism while managing daily business operations and coordinating with technicians.

ConsumerService Industry

Responsibilities

Answer inbound phone calls in professional and courteous manner

Provide job estimates/quotes for services and close the sale on the phone or in person

Manage and enter all data into the point-of-sale system

Prioritize and coordinate the scheduling of services

Schedule and communicate all jobs, callbacks, delays, and estimates with customers and service professionals

Educate customers about service verticals, upsell opportunities, and follow up for all services

Perform light marketing such as email and text blasts, outbound calls, and social media updates as needed

Make outbound service reminder phone calls to customers

Manage phone calls, emails, and office calendars

Assist owner in customer-facing and internal services of the business. Tasks may vary based on the seasonality

Qualification

Customer ServiceSales ExperienceAdministrationData EntryCommunication SkillsProfessional AppearanceMarketing SkillsTeam PlayerDetail-OrientedIndependent Work