Head of Al Solutions Delivery jobs in United States
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Hexion Inc. ยท 2 days ago

Head of Al Solutions Delivery

positionIllinois, United States
timeFull-time
remoteOnsite
seniorityDirector/Executive
date10+ years exp

Hexion Inc. is a forward-thinking company focused on innovation and sustainability. The Head of AI Solutions Delivery is responsible for the end-to-end delivery of AI products and solutions, ensuring timely implementation and customer satisfaction through effective cross-functional coordination and operational excellence.

ChemicalManufacturing
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H1B Sponsor Likelynote

Responsibilities

Lead delivery execution from order confirmation through to successful go-live
Ensure timelines, milestones, and customer expectations are clearly defined and met
Oversee handoff from sales and product to delivery operations
Serve as the primary internal champion for delivery-phase customer satisfaction
Implement scalable customer onboarding and training workflows
Lead the first 90-day adoption experience to ensure early success
Coordinate across Sales, Product, Engineering, Customer Support, and Data Science teams
Anticipate, resolve, and escalate blockers that may impact delivery quality or timeliness
Drive alignment across regions and functions on delivery priorities
Establish and manage SLAs, delivery KPls, and standard operating procedures (SOPs)
Own delivery quality reviews and continuous improvement initiatives
Build and lead a high-performing delivery team with clear accountability structures
Act as the executive point of contact for key enterprise delivery programs
Ensure effective communications, executive reporting, and escalation management
Represent the delivery function in customer QBRs and strategic reviews

Qualification

AI solutions deliveryProgram managementCustomer successSaaS experienceProcess improvementCross-functional leadershipStakeholder engagementAgile methodologiesB2B environments

Required

Strong background in enterprise solution delivery and post-sales execution
Operational leadership with a track record in AI, SaaS, or Smartech domains
Expertise in program management, stakeholder engagement, and process improvement
Ability to manage both strategic customers and scalable operations
Deep empathy for customers combined with executional rigor
Strong background in enterprise solution delivery and post-sales execution

Preferred

10+ years in technology delivery, customer success, or program management roles
Experience with AI/ML-based product rollouts in B2B or enterprise environments
Proven leadership of cross-functional teams, including matrixed reporting lines
Familiarity with agile methodologies and SaaS implementation models

Company

Hexion Inc.

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Based in Columbus, Ohio, Hexion Inc. is a leading global producer of adhesives and performance materials.
location
Columbus, Ohio, USA
people-size1001-5000 employees
web-link
https://www.hexion.com/

H1B Sponsorship

Hexion Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (3)
2021 (6)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
2021-11-24Acquired

Leadership Team

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Craig Morrison
Chairman, President & CEO
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Aaron Jenkins
Co-Founder/Co-Chair PRIDE@Hexion Business Resource Group
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Recent News

PR Newswire UK
Hexion and Smartech Unveil SmartQuality, the Latest Offering in their AI-Powered Operating Platform that Transforms Wood Panel Manufacturing
2025-05-26
Company data provided by crunchbase