Coates Group · 9 hours ago
Sr. Manager, Infrastructure
Chicago, IL
Full-time
Hybrid
Senior Level
$130K/yr - $160K/yr
7+ years expCoates Group is a global technology company focused on creating dynamic and engaging customer experiences. The Sr. Infrastructure Manager will lead the North American infrastructure and DevOps function to ensure reliable and secure technology environments, overseeing cloud operations and driving automation initiatives.
ComputerSoftware
Responsibilities
Infrastructure Leadership – Lead the North American infrastructure and DevOps teams, setting vision, priorities, and performance goals in alignment with global engineering strategy
Cloud Operations – Oversee AWS cloud environments, ensuring availability, cost optimization, and adherence security/architectural best practices
DevOps & Automation – Drive CI/CD pipeline maturity and infrastructure-as-code, enabling repeatable, reliable, and secure deployments
Media Player OS Management – Oversee the lifecycle, security, and updates of Coates’ media player OS across customer fleets
Monitoring & Observability – Implement and continuously refine alerting, logging, and monitoring frameworks to maintain high uptime and service performance
Governance & Compliance – Establish and maintain standards for change control, security, and documentation across environments
Collaboration with Product & Delivery – Partner closely with Product Management and Delivery teams to ensure infrastructure supports roadmap goals and SLAs for NAM customers
Continuous Improvement – Champion an automation-first mindset, reducing technical debt and improving the speed and quality of deployments
Mentorship & Development – Build capability within the team through coaching, skill development, and fostering a culture of curiosity and ownership
Qualification
Required
7+ years of experience in infrastructure, DevOps, and systems operations; 3+ years in a leadership capacity
Deep expertise in AWS environments, including cloud architecture, networking, IAM, and cost management
Strong background in Linux system administration, scripting (Bash, Python), and automation frameworks
Experience with containerization and orchestration (Docker, Kubernetes, ECS)
Proven implementation of CI/CD pipelines (GitLab, or similar) and infrastructure-as-code (Terraform, CloudFormation, etc)
Hands-on experience managing monitoring and alerting tools such as Sumo Logic, Grafana, or Prometheus
Experience with cybersecurity best practices and compliance frameworks
Knowledge of global infrastructure operations across distributed regions
Preferred
Exposure to ITIL service management practices
Familiarity with media device management or digital signage systems preferred
Benefits
Annual market competitive bonus program
Thrive Program
Suite of flexible work options
Dedicated time to prioritize our health and wellbeing
Global Wellness paid day off
Give Back Day
Company
Coates Group
We're a QSR experience ecosystems partner.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Leo Coates
Chief Executive Officer and Owner
Anthony Mizzi
Chief Supply Officer
Company data provided by crunchbase