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YMCA of Greater Seattle · 1 hour ago

Membership Engagement II (Customer Service Representative)

Seattle, WA

Part-time

Onsite

New Grad, Entry Level

$21.30/hr - $23/hr

0+ years exp

YMCA of Greater Seattle is dedicated to creating equitable environments and is seeking a Membership Engagement Representative. In this role, you will provide exceptional customer service and support to members, helping them connect with programs and activities that meet their needs.

Association

Responsibilities

Develops positive relationships including providing prompt and courteous service to members, participants and guests

Conducts membership interviews, enrolls new members and provides motivational support and guidance. Processes member applications, including performing data entry

Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs. Refers members as appropriate to programs and/or staff based on member goals/interests

Addresses and performs routine duties such as changing/handing out towels, checking locker rooms, handing out locker keys and cleaning equipment

Balances and completes reports for financial transactions

May control access to facility

May open and/or close facility

Supports member engagement and retention activities of the branch

Provides guidance and support for assigned at-risk members and accurately maintains related records

Conducts follow up on prospects who have not joined, as assigned

Follow-ups on new member survey feedback, as assigned

Attends staff meetings and trainings as required

Other duties as assigned

Qualification

Customer serviceBasic computer skillsDiverse populationsProblem solvingAdaptability

Required

You should be 16 years of age or older and have:

Six months or more of relevant work experience (sales, retail, reception, customer service, etc.)

Strong customer service skills, responding to multiple questions via phone, email and in person

Basic computer skills

Preferred

Knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.)

Ability to speak any language in addition to English may be helpful

Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered