Advisor360° · 1 month ago
Sr. Technical Writer/Instructional Designer
Needham, MA
Full-time
Onsite
Senior Level
5+ years expAdvisor360° is a leading SaaS platform in the fintech space that builds technology to transform wealth management firms. They are seeking a Senior Technical Writer to manage product documentation and user-facing content, ensuring clarity and accessibility while advocating for user success.
Information TechnologySaaSSoftwareTrading PlatformWealth Management
Responsibilities
Create and maintain clear, friendly, accessible help content, including screencaptures and videos
Create videos for user workflow simulations with Storylane
Strive to understand user needs and be an advocate for their success
Evaluate questions and responses using metrics to gauge success and identify gaps in our AI First Documentation
Contribute to the optimization of help content to increase accuracy and scope of AI chatbot’s responses
Tracking In-App Help usage and engagement, with a goal to improve usefulness of chatbot Help responses
Consult website data and our customer-facing teams to inform content decisions
Work with our product management, development, and QA teams to understand and author content for new and existing features
Be an editorial resource for our developer documentation, UX copy, and other projects
Create reports and internal announcements for content updates and performance enhancements
Qualification
Required
5+ years of experience authoring documentation in fintech for enterprise level SaaS products with Paligo or similar XML or markdown based content management systems such as Oxygen and ReadMe
Experience with tools like Jira, Confluence, Slack, Google Analytics, and Storylane
Scripting, storyboarding, and producing videos with tools like Storylane, Camtasia, or the Adobe suite
Explored site traffic data as an indicator for user behavior and content needs
A collaborative communicator with a willingness to learn and grow, as well as guide others
Annoyed by mistakes in job postings and can't wait to provide editorial feedback in your cover letter
Portfolio of work or website with writing samples must be provided
Preferred
Extra points if you're familiar with Storylane, Figma, UserPilot, basic HTML and CSS, and technical concepts like, branching, APIs, SSO, and webhooks
Benefits
Competitive base salaries
Annual performance-based bonuses
Comprehensive health benefits, including dental, life, and disability insurance
Unlimited paid time off program
Company
Advisor360°
Advisor360° is a wealth management platform that streamlines advisor workflow, increases productivity and drives enterprise growth.
501-1000 employees
H1B Sponsorship
Advisor360° has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (4)
2023 (12)
2022 (13)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Eric Esfahanian
Head of Enterprise Sales
Recent News
2026-01-06
Morningstar.com
2025-10-31
Company data provided by crunchbase