Orchestra ยท 1 day ago
Information Technology Support Technician
New York, NY
Full-time
Onsite
Mid Level
$70K/yr - $80K/yr
3+ years expOrchestra is a new communications company that helps brands and organizations reach audiences in a more effective way. They are seeking an IT Helpdesk Technician to provide efficient technical support to internal users, diagnose and resolve IT issues, and assist with IT projects.
MarketingPublic RelationsTelecommunications
Responsibilities
Provide timely and efficient technical support via Slack, email and in-person for internal users on hardware, software and network-related issues, acting as the primary point of contact between our staff and our growing IT team
Diagnose and resolve problems related to our fleet of Windows and MacOS laptops, applications, printers, wireless networking and more
Install, configure and maintain hardware (e.g., desktops, laptops, printers) and software applications
Collaborate with senior IT staff on more complex issues and escalate when necessary
Document troubleshooting steps, solutions and system configurations for future reference
Provide training and guidance to junior helpdesk staff and assist in knowledge sharing across the team
Maintain an inventory of IT equipment and supplies
Assist with IT projects, including system upgrades, deployments and rollouts
Stay current with IT trends and best practices to continuously improve service delivery
Qualification
Required
3-5 years of experience in an IT support or helpdesk role
Strong understanding of Windows and macOS operating systems, including troubleshooting and configuration
Proficiency in troubleshooting common software issues with Google Workspace, Microsoft Office Suite, and other productivity tools
Familiarity with networking concepts, such as IP addressing, DNS, DHCP and VPN configurations
Hands-on experience with hardware setup and maintenance (desktops, laptops, printers, etc.)
Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users
Excellent problem-solving skills and attention to detail
Ability to prioritize tasks in a fast-paced environment and handle multiple requests simultaneously
Preferred
Experience automating common tasks, utilizing basic scripting tools to effectively take care of problems
Knowledge of mobile device management (MDM) systems, particularly MacOS and Microsoft Windows management
Basic understanding of cybersecurity best practices
Benefits
Medical, dental, and vision insurance for employees and dependents
Pre-tax Health Savings Account Savings Plan (HSA-SP) or Flexible Spending Account (FSA)
401K with a 4% employer match and no vesting period
Generous paid time off
Pre-tax commuter benefits
Mobile phone reimbursement for data and minutes
Employer-funded life insurance
Discounted annual bikeshare membership
Corporate discounts through Tickets at Work
Company
Orchestra
Orchestra is an operator of a media and communications company that offers branding, designing, media relations, and other such services.
501-1000 employees
H1B Sponsorship
Orchestra has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (10)
2023 (28)
2022 (51)
2021 (37)
2020 (39)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase