Thrive · 1 month ago
Account Director - North America
USA
Full-time
Hybrid
Lead/Staff, Director/Executive
$110K/yr - $130K/yr
5+ years expThrive Learning is a fast-growing learning technology company that aims to transform workplace learning experiences. As an Account Director, you will be responsible for growing the customer base and ensuring customer satisfaction through strong relationship management and collaboration with internal teams.
Cloud ComputingCyber SecurityInformation TechnologyOutsourcing
Responsibilities
Build, maintain and expand strong, trust-based relationships with key stakeholders within customer organisations
Understand client objectives, challenges, and opportunities to effectively position Thrive solutions
Effectively and proactively identify upsell and cross-sell opportunities within existing accounts
Develop account strategies and plans that support the business objectives of your customers as well as Thrive’s overall company goals
Collaborate with Product, Sales and Marketing teams to develop strategies for organic growth
Proactively manage the renewal process for subscription-based clients
Build a strong value based proposition for customer renewals, anticipating and mitigating potential renewal challenges and ensuring a high renewal rate
Facilitating de-escalation and return to health plans for customers
Work collaboratively with all functions to plan, execute, and consult on solving key customer challenges and risks
Bring the right people to the right conversations and drive these matrix teams to achieve positive outcomes
Collaborate closely with Professional Services, Customer Success and Customer Support teams to ensure a cohesive approach to account management which maximises on customer satisfaction and delivers exceptional, demonstrable value through the customer journey
Develop a deep understanding of Thrive’s solutions and future innovations to clearly communicate the value proposition of our solutions to customers
Collaborate closely with Customer Impact to track and monitor key performance indicators related to account health, adoption, engagement and success metrics, showcasing the impact on customer satisfaction, retention, and revenue growth
Utilise data insights to identify trends, opportunities, and areas for improvement
Stay updated on industry trends, market competition, and emerging technologies, providing strategic insights to customers
Propose and drive enhancements to optimise Account Management processes and overall efficiency
Qualification
Required
Proven experience in account management, specifically at least 5 years in the learning technology industry
Able to demonstrate success in balancing achieving revenue and retention targets and driving customer satisfaction - whilst managing risk and escalation with a matrix team
Customer centric with a passion for delivering exceptional customer experiences and a deep understanding of the customer lifecycle
Interested in the challenges our customers face, how to solve them and what the latest trends are in our industry
Organised, methodical, yet agile and adaptable to changing priorities and requirements, comfortable with ambiguity and high drive towards self motivation
Able to communicate confidently and effectively with internal and external stakeholders to drive collaboration and build cross functional working groups
Ability to drive accountability and execute actions through collaborative plans, actions and facilitate resolutions across multiple stakeholder groups
Ability to proactively map out your account list to help identify expansion opportunities
Benefits
Unlimited Holiday to support work-life balance
Thrivedays—a reduced workday every Friday (10:00–15:00), with no internal meetings
Flexible Working Hours within core hours (10:00–16:00)
Birthday & Christmas Off, including festive shutdown between Christmas & New Year
Work From Anywhere—fully remote-friendly (4 weeks a year)
Company
Thrive
Thrive Networks is an outsourced IT provider with an outstanding record of success we have achieved for clients.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$17.17M2025-01-14Private Equity
2023-09-19Seed· $0.56M
2016-12-07Acquired
Leadership Team
Bill McLaughlin
Chief Executive Officer & Board Member
Kevin Kivlochan
CEO European Operations
Recent News
2025-12-30
2025-12-18
2025-12-17
Company data provided by crunchbase