Contentful · 2 months ago
Strategic Customer Success Manager
Denver, Colorado, United States
Full-time
Onsite
Senior Level, Lead/Staff
$166K/yr - $224K/yr
10+ years expContentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. The Strategic Customer Success Manager will support North American Strategic Accounts, acting as a trusted advisor to guide enterprise customers through their digital transformation and maximize the ROI of their Contentful investment.
Cloud ComputingCMSContentDeveloper ToolsPublishingSaaSSoftware
Responsibilities
Act as the primary post-sale relationship owner for a portfolio of multinational, enterprise customers with complex digital experience needs
Develop strategic success plans that deeply understand customer business goals, digital roadmaps, and KPIs—and drive execution against those plans with internal partners
Lead quarterly and executive business reviews to communicate outcomes, surface new opportunities, and ensure alignment on multi-year digital experience strategies
Guide customers through ongoing adoption of Contentful, ensuring they realize measurable impact across speed, performance, personalization, and operational efficiency
Identify and remove adoption barriers by collaborating with Solution Engineering, Support, and Product teams
Partner with AEs to map long-term growth paths within accounts, supporting upsell and expansion opportunities through data-driven insights and business cases
Work in lockstep with Strategic AEs to define account plans, unify customer messaging, coordinate exec engagement, and successfully land + expand within each account
Collaborate with key SI and Technology partners to extend value, support joint customer initiatives, and ensure long-term architectural success
Provide customer advocacy by influencing internal product and go-to-market teams with customer insights grounded in real business impact
Own renewal cycles end-to-end, ensuring high retention and proactive risk mitigation
Track and communicate customer health, product usage trends, expansion triggers, and sentiment across the account team
Support RFI/RFQ processes in partnership with Sales to ensure customers have confidence in Contentful’s roadmap, security, and enterprise readiness
Qualification
Required
10-15+ years in Enterprise Customer Success or Account Management within SaaS/PaaS, preferably Martech, CMS, personalization, or digital experience platforms
Proven experience managing and growing complex, multinational accounts with large stakeholder groups across digital, engineering, and marketing functions
Strong understanding of digital experience technology ecosystems—headless CMS, personalization engines, content orchestration, CDPs, and modern API-first architectures
Expertise in value realization, executive communication, strategic planning, and aligning technical capabilities to measurable business outcomes
Demonstrated strength collaborating with enterprise AEs to support deal strategies, expansion motions, and commercial negotiations
Experience leading renewals and expansions of $1M+ ARR and maintaining relationships with VP and C-suite executives
Ability to navigate partner ecosystems, including SIs, agencies, and technology integrators, to drive customer success and platform adoption
Skilled in presenting to both technical and business audiences—making complex concepts accessible, compelling, and actionable
A proactive, curious, and consultative approach with the ability to operate independently, think strategically, and influence without authority
Benefits
Full-time employees receive Stock Options for the opportunity to share in the success of our company
Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
Company paid parental leave to care for and focus on your growing family
Use your personal annual education budget to improve your skills and grow in your career
Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
An annual wellbeing stipend to care for your physical, financial, or emotional health
A monthly communication stipend and phone hardware upgrade reimbursement.
New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
Company
Contentful
Contentful offers a headless content management system that helps organizations deliver content across channels.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$349.6MKey Investors
Tiger Global ManagementSapphire VenturesGeneral Catalyst
2021-07-28Series F· $175M
2020-06-17Series E· $80M
2018-12-05Series D· $33.5M
Leadership Team
Karthik Rau
Chief Executive Officer
Steve Sloan
CEO
Recent News
Tech Funding News
2025-09-27
Destination CRM
2025-09-19
Company data provided by crunchbase