Qualfon · 1 month ago
Leadership Coaching & Training Specialist
Qualfon is a company that focuses on developing leadership coaching skills and facilitating the onboarding of new leaders. The Leadership Coaching & Training Specialist will empower leaders to foster team growth and navigate organizational processes while ensuring proficiency in client processes.
Business DevelopmentOutsourcing
Responsibilities
Develop and implement coaching programs that enhance the leadership capabilities of both new and existing leaders
Provide personalized coaching to help leaders improve their performance, decision-making, and team management skills
Ensure leaders are well-versed in client processes, tools, and systems
Conduct regular training and workshops to improve operational efficiency and process adherence within leadership teams
Lead the onboarding process for new leaders, ensuring a smooth transition into their roles
This includes helping them understand company culture, expectations, key performance metrics, and available resources
Serve as a mentor for leaders, providing guidance on career growth, leadership challenges, and strategic thinking
Assess leaders’ current performance levels and identify areas for improvement
Work with them to set personal and professional goals and provide actionable feedback to drive success
Design and facilitate workshops, training sessions, and development programs focused on leadership growth, conflict resolution, and team management
Successful completion of client training within 60 days of entry in role
Qualification
Required
Successful completion of client training within 60 days of entry in role
2 or more years' experience in a call center supervisory role
Proven experience in leadership coaching or similar coaching and development capacity
Strong understanding of Qualfon and client specific processes
Excellent communication and interpersonal skills
Ability to inspire and develop leadership talent at all levels of the organization
Company
Qualfon
Qualfon has a strong track record of customer service and back-office processing growth.
Funding
Current Stage
Late StageRecent News
Research and Markets
2025-05-30
2024-02-03
Company data provided by crunchbase