Liberty · 19 hours ago
Manager, Data Analytics
Joplin, MO
Full-time
Onsite
Mid, Senior Level
5+ years expLiberty is a growing renewable energy and utility company committed to sustaining energy and water for life. The Manager of Data Analytics will oversee a team of Data Analysts to support operational oversight and strategic initiatives, focusing on data governance, quality, and customer service delivery.
EnergyRecyclingRenewable EnergySustainabilityWaste ManagementWater
Responsibilities
Design, develop and implement data governance frameworks for Customer Service operations
Ensure data quality, consistency, and security across systems. Streamline and automate data gathering, data cleansing, and data prep processes Prioritize work assignments and ensure timely and accurate completion of tasks
Lead and mentor Data and Benchmark Analysts using various intelligent automation utilities
Understand and interpret data formulas, and calculations and troubleshooting of variances
Collaborate enterprise wide to ensure KPIs, risk indicators and operational strategies are met
Provides data-driven updates to leadership regarding customer service results, and recommendations
Work with internal stakeholders and consultants to develop an enhanced risk model for assessing improvement initiatives, as well as project planning and prioritization
Assist the Director in developing and managing the assigned budget and resourcing, including forecasting and controlling cost
Identify opportunities to improve Customer Service Delivery, implement industry best practices, and KPI’s
Qualification
Required
Bachelor's degree in Business, Operations, or a related field (or equivalent experience)
5+ years of experience in a large-scale utility, or regulated industry or customer service environment in an IT related role
3+ years management experience
Understanding of IT Architecture (SAP is an asset)
Benefits
Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one
Annual bonus and merit increase eligibility
Life insurance, and short-term & long-term disability
Employee Stock Purchase Program
Free Employee Assistance Program & Headspace account
3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days
Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment
Company
Liberty
The services we provide directly affect and are essential to our customers’ quality of life and wellbeing.
1001-5000 employees
H1B Sponsorship
Liberty has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Wendy Deckard
Human Resources Business Partner
Recent News
NH Business Review
2026-01-22
Missouri Business Alert
2025-07-24
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