City National Bank · 6 hours ago
Program Mgr III - Mortgage Technology
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$123K/yr - $209K/yr
7+ years expCity National Bank is a subsidiary of Royal Bank of Canada, focused on helping clients and communities flourish. The Program Manager III - Mortgage Technology is responsible for delivering large, complex programs to enhance operational efficiency and customer satisfaction in the mortgage sector, overseeing multiple projects and leading cross-functional teams.
BankingFinanceFinancial Services
Responsibilities
Manage and drive the delivery of large complex programs and projects across USMB in collaboration with cross-functional lines of business stakeholders, technology, RBC, various Lines of Defense (LOD) levels, Marketing and more as required
Lead impacted areas to clearly document business requirements that address the desired outcomes from process and technological solutions
Ensure Colleague Readiness activities are documented to create/update procedures, training, and communication plans
Coordinate activities closely with UAT Test Leads to ensure User Acceptance Testing scripts and plans are documented and defects are escalated as needed
Work within a high-pressure, fast-paced environment with the ability to flex as needed
Develop project status updates that are tailored to meet the needs of the audience, clearly articulating status, needs, and next steps
Deliver project status updates to all levels (up and down) including executives with the ability to present unfavorable or challenging information
Lead and facilitate high-level meetings for program plan requirements and develop schedules and milestone measurements
Manage the implementation and/or support of technology applications that support the USMB strategy
Accountable to program stakeholders and senior management for schedule, budget, quality and outcome of all program elements
Communication liaison with key stakeholders, coordinating and holding periodic briefings/status updates
Create strategies for risk mitigation and contingency planning
Understand cross-program dependencies
Adhere to CNB Project Management Guidelines and delivery methodologies when applicable
Complies fully with all Bank Operational policies and procedures and completes all required training
Qualification
Required
Bachelor's Degree or equivalent
Minimum 7 years of experience in managing PMO functions and/or end-to-end complex change programs independently with multi-department/Line of Business impact
Minimum 7 years banking/financial services and/or technology industry experience
Preferred
Proven experience in program management within the mortgage or financial services industry
Strong understanding of mortgage products, lending processes, and regulatory environment
Excellent leadership, communication, and interpersonal skills
Ability to manage multiple projects simultaneously and prioritize effectively
Proficiency in project management software and tools such as MS Project, Jira, or similar
Certification such as PMP (Project Management Professional) is highly desirable
Knowledge of compliance standards such as RESPA, TILA, and HMDA
Management Consulting background highly preferred
Understands full project lifecycle, can assess impacts, including people, process and technology, manage scope/schedule/risks and deliver project results
Can drive organizational change and understands how to structure program governance and reporting at the portfolio level
Can think strategically and effectively manage relationships with business partners
Strong executive presentation skills and ability to influence business decisions in alignment with strategic goals/objectives
Experience with Commercial and Consumer lending highly preferred
Experience in structured analysis, strategy, problem-solving and critical thinking
Expert with the MS Office Suite with a focused ability to create concise and compelling presentations (Project Plans in MS Project, Presentations in PowerPoint, Word, Excel, etc)
Must have strong business savvy with good diplomacy skills in order to influence and be effective with senior executives
Exceptional written and verbal communication skills
Exceptional leadership, coaching and negotiation skills
Scheduling and budgeting experience
Demonstrated ability to solve problems and exercise solid judgment
Demonstrated ability to communicate with highly technical as well as functional partners
Must be extremely knowledgeable with bank-wide strategic plans and direction
Must be extremely knowledgeable in all aspects of project methodology (including waterfall and Agile), various project management tools and techniques across all program and project activities
Benefits
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Company
City National Bank
City National Bank offers a full complement of banking, trust and investment services. It is a sub-organization of City National.
1001-5000 employees
H1B Sponsorship
City National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (78)
2023 (145)
2022 (93)
2021 (107)
2020 (62)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Howard Hammond
CEO City National Bank
Fiyaz Khan
Senior Vice President, Structured Products
Recent News
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