Western New England University · 2 months ago
Client Systems Administrator
Springfield, MA
Full-time
Hybrid
Mid, Senior Level
$82K/yr - $84K/yr
4+ years expWestern New England University is seeking a Client Systems Administrator responsible for developing and supporting centralized solutions for managing the desktop computing environment. The role includes administering desktop management tools, providing advanced desktop support, and collaborating with IT staff to enhance technology services.
EducationHigher EducationUniversities
Responsibilities
Administer the central desktop management suite. This includes system configuration, user access privileges, system maintenance/upgrades, performance monitoring, software utilization monitoring, custom content (fields) for asset tracking, desktop agent management, ect
Manage Active Directory and Group Policies
Configure, administer, and monitor the anti-virus central management solution to ensure that client systems are up-to-date and to trigger pro-active action upon detection of suspected viruses
Client system patching. This includes Operating System patches as well as various application patches and agent updates. Patch management involves testing, deployment, and ongoing monitoring of patch implementations
Administration of the desktop imaging solution and process. Includes ongoing maintenance of the image library and associated system drivers, as well as the documenting of the imaging processes
Development of software packages through the central desktop management suite
Management of the software library for use by the Desktop and Service Desk teams
Administration of the software site license server
Administration of the lab configuration protection solution, either through GPO or other software
Evaluate service tickets for ongoing performance improvement opportunities and reduction of endpoint incidents
Install, configure and troubleshoot hardware, including desktops, laptops and peripheral equipment as needed
Recommend process improvements, technical enhancements, and projects to address operational issues and emerging end user needs
Create scripts to automate common operational tasks or in support of software packaging
Perform as the project lead for small to medium sized projects or as a resource for large sized projects
Analyze desktop software utilization and license compliance
Qualification
Required
Earned bachelor's degree in technical discipline from an accredited College or University, or equivalent education and experience
At least four years of experience working within various areas of information and technology support
Knowledge of infrastructure systems architecture, security, and administration
Strong server skills
Skill and at least two years of experience administering enterprise desktop management tools
Experience with Active Directory and GPO management
Expert level desktop hardware and software computing and troubleshooting skills
Strong knowledge of a variety of state-of-the-art software packages and operating systems used in higher education. (Windows, MAC, Linux)
Script writing experience in support of desktop configuration/software installation automation
Strong knowledge of recent and current versions of Microsoft Office Software Suite (Word, Excel, PowerPoint, Access)
Virtual Desktop infrastructure development and troubleshooting skills
Detailed knowledge of best practices for imaging and application packaging
Experience providing analytical data using a relational database
Job history of progressively earning added responsibilities and duties
Maintain strict confidentiality with personnel and business data
Must possess excellent people skills with a strong customer support focus and a strong working knowledge of the type of work and the challenges faced by all areas of technological support
Must have a strong software development methodology background, quality assurance experience, extremely strong organizational skills, strong data analysis skills (specifically working with relational databases), expert level desktop computing technical skills, and a strong understanding of basic networking methodologies and security standards and issues
Able to independently develop technical skills through online resources
The ability to quickly grasp and learn new technologies pertaining to software and hardware advances
The ability to effectively utilize web resources to research technology or solve problems
Ability to resolve problems effectively, efficiently, and independently
The ability to work effectively and cooperatively with a group to achieve a goal
The ability to work effectively in a structured environment utilizing established processes, while also possessing the skills to effectively articulate suggestions for improvements to those processes
Excellent verbal and written communication skills
Excellent organization and problem-solving skills
Ability to work independently with minimal supervision
Ability to travel as needed to participate in professional meetings, conferences, and events
Ability to manage multiple tasks and priorities simultaneously and effectively in a demanding environment
Ensure compliance with professional and technology standards, license and regulatory requirements, and Western New England university standards, policies, and procedures
Able to work after hours as necessary for general maintenance and support
Ability to read computer screens and printed materials
Ability to effectively communicate via the telephone and in person
Ability to lift and carry 25 pounds
Ability to freely traverse campus
Company
Western New England University
Western New England University is a private university located in Springfield, Massachusetts.
501-1000 employees
H1B Sponsorship
Western New England University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (7)
2022 (3)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$0.64M2023-12-31Grant· $0.07M
2022-04-01Grant· $0.07M
2014-04-04Grant· $0.5M
Leadership Team
Kristine C. Goodwin, Esq.
Vice President and Chief Experience Officer (CXO)
Greg Leonard
Director of Corporate Partnerships
Recent News
Government Technology US
2025-11-04
2025-09-12
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