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Aidoc · 9 hours ago

Technical Support Specialist

United States

Full-time

Remote

Entry Level

1+ years exp

Aidoc is a healthcare technology company focused on transforming patient outcomes through clinical AI. The Support Specialist will provide excellent support to clients, handle production incidents, and manage escalated requests while working in shifts that include evenings and weekends.

Artificial Intelligence (AI)Health CareMachine LearningMedical Device

Culture & Values

Responsibilities

Working to resolve all escalated incoming client issues by phone, email within defined SLAs

Filtering support tickets, prioritizing and escalating the most impactful, complex issues, and managing them directly with the engineering teams

Documenting issue statuses and providing updates to management

Developing, documenting, and maintaining standard operating procedures, best practices, and customer service guidelines with the global Support department

Enabling the global Support department and being a focal point for knowledge transfer within the department

Qualification

Technical support experienceSQLAnalytical skillsProblem-solving skillsCustomer-orientedMonday.comZendeskSlackStart-up environment experienceInterpersonal skillsCross-functional collaboration