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Marriott International · 1 month ago

FLEX ITSM Tools Administrator

Bethesda, MD

Full-time

Hybrid

Mid, Senior Level

$40.81/hr - $69.61/hr

3+ years exp

Marriott International is the world’s largest hotel company, and they are seeking a seasoned ITSM tools administrator to join their team as a Senior Technology Analyst. In this role, you will be responsible for the administration and optimization of the FlexeraOne tool within the ServiceNow CMDB and IT Asset Management Team, ensuring the health of the system and providing technical support.

LeisureTourismTravel

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide daily administration support

Enhance and configure the FlexeraOne to support business requirements

Monitor and analyze application-related problems and coordinate resolutions with internal teams in alignment with Service Level Agreements (SLAs) to maintain the health of the system

Establish and report on key metrics related to performance and accuracy of the tool

Collaborate with business to review and address enhancement requests, requirements, and workflow

Perform routine maintenance and upgrade activities, testing enhancements and communicating feature changes and impact to teams

Coordinate and lead support efforts with the vendor to include outages, escalations, upgrades, performance, and support case monitoring

Perform user administration

Mentor and train team members on application functionality and features

Understand the goals and requirements of the business to ensure proper configuration and support of the tool

Qualification

ITSM tool administrationFlexeraOne configurationServiceNow CMDBIT Asset ManagementChange managementPerformance monitoringProblem solvingAnalytical skillsCustomer needs assessmentDocumentation skillsOrganizational skillsCommunication skillsTeam mentoring

Required

3+ years' experience as a ITSM tool administrator

Bachelors degree in Information Technology, Computer Science or a related field

Understanding of application configuration, system administration, and ITSM processes

Experience with corporate change control processes and compliance

Familiarity with performance monitoring and operational reporting

Ability to work independently as well as multi-task and manage multiple requirements, enhancements, and support

Problem solving skills focused on diagnosing and resolving technical issues efficiently

Strong documentation and reporting skills

Detail oriented with strong organizational skills

Strong communication skills, both written and verbal, with the ability to describe technical solutions in terms of business and leadership

Preferred

Flexera ‘IT Asset Management Administrator' Certification

Experience leading Flexera One installations and upgrades

Experience with the configuration and deployment of Flexera One, to include beacon and agent deployment, upgrades, and monitoring

Experience analyzing business needs and requirements, risks, and workflows

Ability to create custom reporting within Flexera One

Basic understanding of IT Asset Management concepts, software licensing, and procurement

Experience with system or application administration for additional tools, such as ServiceNow

Experience with planning solutions focused on low code/no code implementations while minimizing customizations

Strong understanding of the software development life cycle (SDLC)

Demonstrated success leading small-to-medium scaled initiatives

Proven ability to effectively prioritize and execute tasks in a high-pressure environment

Demonstrated ability to assess customer/client needs, creatively approach solutions, decide, and influence appropriate courses of action

Experience working with varied architectural concepts, principles, and/or tools relevant to ITSM platforms

Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members

Strong analytical, problem-solving, and decision-making capabilities

Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment

Benefits

401(k) plan

Stock purchase plan

Discounts at Marriott properties

Commuter benefits

Employee assistance plan

Childcare discounts

Coverage for medical

Dental

Vision

Health care flexible spending account

Dependent care flexible spending account

Life insurance

Disability insurance

Accident insurance

Adoption expense reimbursements

Paid parental leave

Paid sick leave

0.0384 PTO balance for every hour worked

Minimum of 9 holidays annually

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1927

Bethesda, Maryland, USA

10001+ employees

http://travel-brilliantly.marriott.com

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)