Apply on Employer Site

Bixal · 1 day ago

Senior Service Designer

Virginia, United States

Full-time

Onsite

Mid, Senior Level

$100K/yr - $110K/yr

4+ years exp

Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences. They are looking for a creative and strategic User Researcher/Service Designer to help shape a large-scale digital appointment scheduling platform for the federal government, partnering with product managers, designers, and engineers to lead user research and design intuitive user experiences.

Information TechnologyInternetSoftwareTelecommunications

No H1B

U.S. Citizen Only

Responsibilities

Lead iterative and human-centered design user research strategy and efforts to understand user needs, business goals, and policy requirements

Design and conduct research studies using methods such as interviews, surveys, contextual inquiry, A/B testing, heuristic evaluation, multi-lingual remote usability testing, and accessibility design

Develop and maintain research plans, protocols, and documentation that ensure research quality and rigor

Analyze and synthesize research findings into actionable insights and recommendations

Communicate research findings to cross-functional teams, stakeholders, and clients through reports, presentations, and workshops using collaborative whiteboarding tools (e.g., FigJam, Miro)

Create user personas, user journeys, wireframes, and prototypes to inform design decisions

Work closely with designers and engineers to align design with technical feasibility

Ensure all designs comply with accessibility standards (Section 508, WCAG)

Collaborate with engineers, design lead and UX designer to develop intuitive, efficient, and accessible interfaces

Advocate for human-centered design principles and ensure research informs iterative design decisions

Contribute to the development of research frameworks, principles, and guidelines

Work cross-functionally with product owners, design/technical leads, and developers to align research and design with strategic objectives

Build and maintain relationships with clients and stakeholders, advocating for the importance of UX research in delivering high-quality digital services

Other relevant duties as assigned, as trained and qualified to perform

Qualification

User research methodsUX design experienceAccessibility standardsDesign tools proficiencyDigital analytical toolsUser-centered designAnalytical skillsCommunication skillsCollaboration skills

Required

Bachelor's degree in a relevant field, plus at least four (4) years of related experience in UX design and research, preferably in a federal consulting or government environment, or equivalent combination of education and experience

Demonstrated expertise in applied research methods such as interviews, surveys, usability testing, and ethnographic studies

Demonstrated experience in applying methods such as contextual inquiry, A/B testing, heuristic evaluation, multilingual remote usability testing, and accessibility-focused design to complex systems

Proven ability to lead research strategy and execution for multiple projects simultaneously

Demonstrated experience synthesizing qualitative and quantitative findings into actionable personas, journey maps, service blueprints, and technical interaction design documentation consumable by Agile delivery teams

Experience designing for government applications, or other high-stakes workflows

Proficiency in design tools such as Figma, Sketch, Adobe XD/CC, Miro or Mural

Proficiency in digital analytical tools such as Google Analytics or Crazy egg

Familiarity with federal digital service guidelines and accessibility standards (Section 508, WCAG) and demonstrating expertise in researching with and designing for users of different abilities, including users with assistive technologies, as well as experience leveraging accessibility testing tools (e.g., WAVE, ANDI)

Strong understanding of user-centered design principles and methodologies

Strong analytical and critical thinking skills, with the ability to synthesize complex data into actionable insights

Excellent communication and collaboration skills, with experience working in cross-functional teams

Must be able to obtain and maintain a Public Trust security clearance