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Forge Nano, Inc. · 1 month ago

Semiconductor Field Service Engineer

Thornton, CO

Full-time

Onsite

Mid Level

$40/hr - $52/hr

4+ years exp

Forge Nano Inc, a fast-growing materials company, is seeking an experienced Field Service Engineer specializing in Semiconductor equipment. This role involves on-site installation, service, and repair of Semiconductor ALD coating equipment, as well as troubleshooting and ensuring customer satisfaction.

AutomotiveConsumer ElectronicsInformation TechnologyNanotechnology

Responsibilities

Perform on-site installation, service, modification, and repair of Semiconductor ALD coating equipment, with a focus on quality and customer satisfaction

Troubleshoot new problems remotely and in the field efficiently

Co-author and follow necessary documentation for procedures, processes, and best practices including work instructions, standard operating procedures, and completing relevant checklists

Support in-house semiconductor tool operations, demo coatings, and maintenance requirements

Interface with Forge Nano's R&D, Operations and Engineering teams for continuous improvement projects

Order / install parts and help manage inventory system

Maintain a safe work environment and staying OSHA compliant with relevant safety training

Adhere to both internal and customer standards of conduct

Professionally represent the company to the customer

Initiate management of changes or corrective action requests for continual improvement

Qualification

Semiconductor equipment serviceTroubleshootingInstallationRepairMicrosoft Office SuiteCleanroom experienceChemical processing equipmentCustomer serviceCommunication skillsOrganizational skillsFlexibility

Required

Bachelor's degree with 4+ years' experience OR Technical Associate's Degree or equivalent military training with 8+ years' experience

Industry-relevant field service and customer service experience

Proficient with Microsoft Office Suite: Outlook, Excel, Word, etc.; CRM platforms, etc

Preferred

Prior experience in service and equipment repair in a cleanroom environment

Basic understanding of semiconductor deposition techniques and equipment design

Prior experience in installation, troubleshooting, maintenance, and repair of capital chemical processing equipment, while complying with customer procedures

Understanding of industrial safety standards and handling of hazardous materials

Able to travel frequently, and on short notice if required

Excellent customer-facing communication skills

Experience following and/or writing work instructions and standard operating procedures

Diligent organizational skills

Ability to prioritize and execute tasks with stringent deadlines

Flexibility to take support calls outside regular business hours