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United States Equestrian Federation · 1 month ago

Intake & Quality Control Manager - Regulation

Lexington, KY

Full-time

Onsite

Mid Level

The United States Equestrian Federation is dedicated to ensuring fairness and safety in equestrian sports. The Intake & Quality Control Manager will support the regulatory process by managing misconduct reports, ensuring compliance with policies, and maintaining quality control standards.

AssociationEquestrianSports

Responsibilities

Manage the intake of all reports of misconduct received into the department

Serve as the first point of contact with reporting parties to gather relevant information and assess the report

Evaluate the reports and consult with the Director on jurisdictional determination

Assign reports to and connect the parties to a Case Manager

Draft and send correspondence to parties

Effectively communicate with other staff and departments on rules related to reports

Complete monthly audits of all open matters to ensure accurate record keeping

Regularly review relevant department webpages for accuracy

Review drafts from Case Managers for accuracy

Run, create and maintain reports related to department matters and summarize the data extracted from the reports

Manage the review and publication of penalties to the website and Equestrian magazine

Work with Case Managers and Horse Services Department to facilitate the review of suspension relief requests for horses

Assist with reviewing and addressing errors related to Warning Cards

Manage weekly email sent to Affiliate leaders with suspension list and ensure the distribution list is up to date

Assist the Director, Senior Counsel, or Case Manager, in preparing for hearings. This could include reviewing and assisting with evidence books and exhibit lists and preparing the hearing room

Assist the Director with the facilitation of hearings, including stepping in as Secretary to the Hearing Committee when necessary

Answering general questions related to reports/complaints, informal resolutions, rules, suspensions, and bylaws related to the department

Participates in the development of new policies and procedures to promote consistency and efficiency and reduce risk of further litigation

Providing assistance to other Case Managers and the Director when necessary

Qualification

Legal experienceCase managementData analysisMicrosoft WordMicrosoft ExcelEmpathyVerbal communicationWritten communicationAttention to detailOrganizational skills

Required

Ability to prioritize work and operate with a sense of urgency

Strong verbal and written communication skills

Ability to demonstrate empathy and active listening to ensure parties feel comfortable, understood, and heard

Ability to exude professionalism at all times, including your appearance, written and verbal communications, and interactions with staff and outside stakeholders

Ability to diffuse difficult member situations

Ability to effectively communicate expectations and timelines surrounding the process

Ability to work independently and maintain impartiality

Ability to work with highly sensitive information and maintain confidentiality

Ability to effectively operate basic office equipment (i.e. copier, etc.)

Accurate data entry skills

Proficiency in Microsoft Office applications, specifically Word and Excel

Strong attention to detail and organizational skills

Ability to work effectively as a team member with other staff in the department

High School diploma or equivalent required