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NEOGOV · 1 month ago

Help Desk Analyst 1

Decatur, GA

Full-time

Onsite

New Grad, Entry Level

$50K/yr - $50K/yr

0+ years exp

NEOGOV is a part of the Georgia Bureau of Investigation, and they are seeking a Help Desk Analyst 1 to provide support to the Investigative Division in the Computer Services Unit. The role involves assisting with hardware management, providing end-user support, and ensuring the smooth operation of the Help Desk services.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Support in the advancement and implementation of new approaches, systems, procedures and augmentations to improve Help Desk performance and to achieve optimum customer service standards

Stay well-informed of evolving technologies in computing systems and changes to the GBI enterprise systems, services, infrastructure, and processes

Provide technical support on basic software and hardware issues

Operating office equipment to include but not limited to computers, copier, fax machines, scanners, answering telephone, and filing

Perform day-to-day operational and customer service-related tasks of the Help Desk as appropriate

This role requires rotating on-call work outside of the normal business hours which includes nights and weekends

Ability to lift up to 25 pounds

Qualification

Windows 11Microsoft Office SuiteWorkstation hardware installationHelp desk softwareCustomer service

Required

High School Diploma or GED

6 months of experience in handling customers, complaints, and/or providing information

Ability to lift up to 25 pounds

Valid Georgia driver's license

Preferred

Proficient working knowledge of Windows 11 Operating System

Experience in Microsoft Office Suite

Experience in installing workstation hardware and/or other electronic devices

Working experience with help desk software

Benefits

Up to 3 weeks of vacation leave and up to 15 days of sick leave a year

Up to 240 hours of paid parental leave in a 12-month period

A total of 13 paid holidays per year

A Defined Benefit Plan (Pension) that provides a guaranteed monthly income after retirement with a minimum of 10 years of service

A 401(k) savings plan with an initial 5% employer match on an employee contribution of 5%, with a 9% maximum employer match.

A variety of group health, dental, vision, legal, long-term care insurance, accidental death and dismemberment, and life insurance options

Long-term and Short-term Disability Insurance to provide income protection against the unexpected

Flexible Spending Accounts that allow employees to set aside money, pre-tax, for healthcare and dependent care expenses

An Employee Assistance Program, through ESPYR - Acentra Health, providing confidential counseling for employees and their family members with personal problems that interfere with an employee’s job performance or family life

The Public Service Loan Forgiveness Program that allows employees that meet certain requirements an opportunity to have the remaining balance of their Direct Loans forgiven

The 529 College Savings Plan that allows employees to save tax-free for higher education expenses