Erie Food Co-op · 2 months ago
Part-Time Center Store Cooperator - Customer Service
Erie,PA,US
Full-time, Part-time
Onsite
Entry Level
1+ years expErie Food Co-op is seeking a Part-Time Center Store Cooperator to assist in various roles on the sales floor and behind-the-scenes, focusing on exceptional customer service. The role involves cash handling, stocking shelves, and performing basic clerical tasks while ensuring a welcoming environment for customers.
Food and Beverage
Responsibilities
Operates the Point-of-Sale system
Exhibits good working knowledge of store products
Familiar with products, where to find items, and their order status
Assists customers with department products on sales floor and over the phone
Participates in all sales promotions effectively and efficiently
Maintains efficient and friendly service standards, including greeting customers to ensure that they feel welcomed
Performs personal shopping, packing of bags, and assisting customers with carrying their orders out of the store when applicable
Assists customers with special orders
Offers samples and suggestions for purchase; educates customers about the product
Operates cash register efficiently and competently
Makes change accurately, with minimal error
Processes all forms of payment accurately
Correctly rings in coupons and other promotional offers
Verifies cost of items purchased
Requests Customer Service assistance for product pricing issues and voids
Complies with all cash handling policies and procedures, including but not limited to register audits, over-short variances, cash safety and security, etc
Organizes and arranges products on shelves in an attractive manner
Ensures proper labeling of products on shelves
Stocks shelves and rotates stocks using first in, first out (FIFO.)
Ensures proper labeling of produce and products in coolers and dry tables
Ensures items received are accounted for, per order placed
Enters product information accurately into computer system
Processes invoices efficiently and correctly, ensuring credit when necessary
Processes customers’ special orders correctly
May assist in quarterly inventory counts
Restocks department supplies when necessary
Keeps work area neat and clean at all times, and ensures that any equipment used is clean, maintained, and sanitized according to food safety policies (if applicable.)
Informs the manager or manager on duty of any operational inconsistencies
Reports necessary equipment repair and maintenance to supervisor
Maintains appropriate records or logs when required (ie. Temperature logs, special orders, department communications, etc.)
Qualification
Required
Strong communication and listening skills, both face-to-face and over the phone
Strong organizational and decision-making skills and acute attention to detail
Ability to handle multiple demands and difficult situations with tact and diplomacy
Willingness and ability to learn and grow to meet the changing requirements of the job
Working knowledge of POS system
Computer literacy; knowledge of Microsoft Office products (Word, Excel), Google applications
Flexibility with scheduling, due to store hours
Ability to work well with others in a cooperative environment where teamwork and constant communication are essential
Commitment to superior customer service and providing the highest quality experience possible
Willingness/ability to work in any of the Center Store departments
Maintain positive company morale
Maintains discretion in dealing with confidential information (store, vendors, customers, staff, etc.)
H.S. diploma/GED. Some college a plus
Minimum one (1) year experience in a retail or food service/restaurant setting
Combination of education, training and/or experience will be considered
Preferred
Knowledge of special dietary needs and allergens preferred
Customer service experience in a public-serving position preferred
Knowledge of Microsoft Office (Word, Excel) and Internet applications preferred
Basic knowledge of natural foods and cooperatives preferred
Company
Erie Food Co-op
We are a locally owned food cooperative in Erie, Pennsylvania. We currently have over 7,500 member-owners.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase