Metro Physical & Aquatic Therapy · 6 hours ago
Intake Coordinator
Uniondale, NY
Full-time
Onsite
Entry Level
1+ years expMetro Physical & Aquatic Therapy is a comprehensive multidisciplinary company offering various therapy services. They are seeking a full-time Intake Coordinator who will be responsible for managing patient intakes, ensuring efficient communication, and maintaining high standards of customer service.
Elder CareFitnessHealth CareTherapeuticsWellness
Hiring Manager
Maggie Hickey
Responsibilities
Answer a high volume of calls
Maintaining and providing excellent customer service at all times
Processing all intakes including troubleshooting, identifying, and resolving problems as they arise
Setting up new /returning patient cases in EMR which includes obtaining new demographic information and all existing insurance information
Ensuring that all patients’ benefits are verified in a timely manner
Receives and processes incoming faxes promptly, ensuring timely communication and documentation
Contacts treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and obtain Plans of Care, updating the system accordingly
Maintains patient confidentiality and protects sensitive information in compliance with HIPAA guidelines and clinic policies
Maintains a safe, clean, and organized environment by complying with all procedures, rules, and regulations
Answers calls from physicians, hospitals, and patients, demonstrating exemplary customer service skills
Performs other duties and assignments as required to support clinic operations and patient care
Qualification
Required
Strong communication skills, with the ability to interact professionally and courteously with customers, co-workers, and management
Ability to work effectively within a team environment
Excellent interpersonal skills and the ability to quickly adapt to new programs
Proficiency in Microsoft Office is required
High school diploma or GED is required
Ability to successfully complete in-service training
Ability to maintain a professional attitude and conduct in the welfare of patients
Strong record-keeping and report-writing skills
Preferred
One (1) year of medical office experience preferred, with familiarity in EMR systems as a plus
One year of experience in a customer service-oriented role is strongly preferred
Benefits
Competitive compensation package
401(k) plan with company matching options
Generous Paid Time Off
A rich benefits package, including medical, dental, life and long-term disability insurance
New York's 529 College Savings Program
Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. through our partnership with Plum Benefits
FSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work
Company Events- Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration
And much more!
Company
Metro Physical & Aquatic Therapy
Metro Physical & Aquatic Therapy is a physical therapy center that offers orthopedic and sports therapy along with wellness programs.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Mayrsohn DPT, OCS
Chief Executive Officer
Kathleen Berkery
Chief Financial Officer
Recent News
2025-09-24
Company data provided by crunchbase