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American Global · 2 months ago

Senior Claims Advocate/AVP Claims

Berwyn, PA

Full-time

Onsite

Mid, Senior Level

$100K/yr - $250K/yr

7+ years exp

American Global is one of the largest privately held insurance and surety brokerage firms in North America specializing in all aspects of construction risk management. They are seeking a Senior Claims Advocate to support the claims team, facilitate claim reviews, and enhance client relationships while delivering exceptional customer service to clients.

Insurance

Responsibilities

Support claims team with day-to-day monitoring of claims activities of carriers and third-party administrators

Facilitate claim reviews with clients and/or insurance carriers when needed

Partner with client legal counsel on coverage, claims and strategy for settlement

Facilitate periodic claim reviews with clients and/or insurance carrier focusing on reserving practices, strategy and resolution

Analyze claim information for frequency and severity trends and assist clients in implementing risk-management processes and/or connecting them with resources to improve claim outcomes

Analyze new & existing losses, with focus on client claim advocacy, including investigation, reserving & litigation management. Develop appropriate resolution plans aimed at bringing claims to satisfactory conclusions based on findings

Provide support and training to client insurance and field staff on claims process, investigations, labor law issues, and litigation matters including current case law relative to their claims

Assist in training of Claims Associates

Drive and execute the claims onboarding for new American Global accounts and document key discussion points

Compile and/or approve complete, accurate and timely submissions and deliver to underwriters

Provide persuasive advocacy on all reservation of rights & denials in order to maximize available coverage

Cultivate local and regional relationships with claim trading partners to support company visibility and credibility in the construction insurance marketplace

Maintain ongoing communication with internal and external partners to ensure a high-level of customer service

Additional responsibilities as required

Qualification

General liability claims handlingRisk transfer methodsBachelor’s DegreeProfessionalismCommunication skillsTime ManagementAttention to detailProblem solving skillsAdaptabilityPresentation skills