Customer Support Specialist – Card Services (Back\-Office) jobs in United States
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Extend Your Team · 1 month ago

Customer Support Specialist – Card Services (Back\-Office)

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date5+ years exp

Extend Your Team is reinventing consumer credit by leveraging technology to reduce the cost of capital. The Customer Support Specialist will be responsible for responding to customer queries, documenting issues, and assisting customers through the application flow using various support tools.

OutsourcingStaffing AgencyVirtual Assistant
badNo H1Bnote

Responsibilities

Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools
Documenting & logging issues (as well as customer compliments & complaints)
Working with customers to help them go through our application flow when required
Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

Qualification

Flood renewal processingOFAC processingCustomer communication toolsCredit Card services experienceLoanMortgage account experienceGoogle DriveEmailFluency in EnglishSuperb communication skillsCollaboration skillsProblem-solving skillsWritten communication proficiencyOrganizational skillsTime management abilitiesDetail-oriented

Required

Flood renewal and OFAC processing experience
At least 2 years (and above) of experience under a US Loan or Mortgage account handling Credit Card or Card services specific tasks
Experienced in customer-facing roles in a loan or mortgage account
Superb communication, collaboration, and problem-solving skills
Proficiency, speed, and accuracy in written communication
Fluency, clarity, and good diction in English
Great organizational skills & time management abilities
Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email
Detail-Oriented - we're a financial services company so being correct about the details matter
Bachelor's Degree or comparable work experience in financial services
Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)
Must be presently residing in the Philippines

Company

Extend Your Team

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Extend Your Team is an outsourcing company providing virtual assistant services.
dateFounded in 2020
location
Boca Raton, Florida, USA
people-size201-500 employees
web-link
https://extendyourteam.com

Funding

Current Stage
Growth Stage

Leadership Team

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Matthew Yahes
Founder and CEO
Company data provided by crunchbase