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Cavalry · 5 months ago

Founding Sales Executive (AI Customer Service - E-Commerce)

United States

Full-time

Remote

Senior Level

6+ years exp

Cavalry is a company that helps e-commerce brands scale their customer experience by resolving order problems and customer issues through an innovative AI platform. The Founding Sales Executive will be responsible for developing the sales process, identifying leads, managing the sales cycle, and building relationships with key decision-makers to drive growth.

Artificial Intelligence (AI)E-Commerce PlatformsRetail TechnologySoftware

Responsibilities

Identify and Qualify Leads: You will proactively source and identify high-potential leads within the target market, particularly Enterprise Accounts

Own the Full Sales Cycle: You will manage the sales process from prospecting through close, including initial outreach (e.g., cold and warm outreach, automated outbound), discovery calls, product demos, and contract negotiations

Develop Tailored Sales Strategies: You will build and execute custom strategies for engaging each prospect, considering their unique needs, market position, and growth goals

Build and Nurture Relationships with Key Decision-Makers: You will establish strong, strategic relationships with stakeholders, positioning Cello as a trusted partner who understands their business and objectives

Conduct Effective Product Demos: You will showcase the value of Cello’s offerings through personalized product demonstrations, highlighting features that address specific customer pain points and goals

Negotiate Contracts and Close Deals: You will led contract negotiations to secure favorable terms for both the customer and Cello, managing all aspects of the deal-closing process efficiently

Collaborate with Cross-Functional Teams: You will work closely with product, marketing, and customer success teams to ensure a cohesive, customer-focused approach throughout the sales process

Maintain Accurate Sales Pipeline and Forecasting: You will track and update sales activity and forecasts in the CRM, ensuring accurate and timely reporting on pipeline status and revenue projections

Analyze and Report on Sales Metrics: You will monitor key performance metrics, such as conversion rates and deal cycle times, to continually refine sales strategies and improve results

Act as the Customer’s Advocate: You will represent the voice of the customer in internal discussions, providing feedback to influence product enhancements and go-to-market strategies

Stay Informed on Industry Trends: You will keep up-to-date on industry news, competitive landscape, and market changes, adjusting sales strategies to stay relevant and effective

Qualification

B2B SaaS SalesAccount-based salesComplex technical productsSales strategy developmentSales metrics analysisPerseveranceGritIndustry trend knowledgeEnglish communicationRelationship buildingCollaboration with teams

Required

Demonstrated success in all stages of a sales process (BDR/SDR + AE), with a minimum of 6 years working with B2B SaaS Sales, ideally targeting mid-market and enterprise customers

Familiarity with selling efficiency based software tools, pitching clear ROI and listening to customer pain points to highlight the distinguishing key features and capabilities

Proven track record as a top performer in previous BDR and AE positions, with evidence of consistently exceeding sales targets

Deep understanding of complex, technical products, with the ability to effectively communicate their value to technical and non-technical stakeholders alike

Exceptional English communication skills, both written and verbal, enabling clear and compelling interactions with enterprise customers

Strong experience and skill set in account-based sales and nurturing high-value, enterprise-level accounts, focusing on long-term relationship-building and growth

Demonstrated perseverance and grit in achieving goals, with a proactive and self-motivated approach to overcoming challenges and driving results

Skilled in developing custom sales strategies and tailoring solutions to meet complex customer needs, particularly in a consultative sales environment

Ability to analyze data to generate insights, focusing on measuring and optimizing sales performance metrics

Comfortable working with product, marketing, and customer success teams to deliver an exceptional, cohesive customer experience and drive product-market alignment

Knowledge of current industry trends, competitive landscape, and market shifts, with the ability to quickly adapt sales approaches as needed