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OP360 (OfficePartners360) · 1 month ago

Japanese Bilingual Customer Service and Sales Representative

United States

Full-time

Remote

New Grad, Entry Level

OP360 (OfficePartners360) is seeking a talented and bilingual Japanese Customer Service and Sales Representative to join their team. This role is pivotal in providing outstanding support to Japanese-speaking clientele while driving sales growth through effective communication and relationship-building.

B2BConsultingCustomer ServiceInformation TechnologyOutsourcingSoftware

Responsibilities

Respond promptly to customer inquiries via phone, email, and chat in both Japanese and English

Assist customers with product information, order processing, and issue resolution in a courteous and professional manner

Ensure high levels of customer satisfaction by providing personalized assistance and proactive follow-up

Engage with potential customers to understand their needs and recommend suitable office solutions

Collaborate with the sales team to identify sales opportunities, generate leads, and close deals

Prepare quotes, proposals, and sales presentations in Japanese and English as needed

Serve as a language bridge between Japanese-speaking customers and English-speaking team members

Translate documents, marketing materials, and communications between Japanese and English

Work closely with various departments including sales, marketing, and operations to ensure smooth customer interactions and order fulfillment

Provide feedback to internal teams on customer preferences, market trends, and areas for improvement

Qualification

Japanese (N1 level)EnglishCustomer service experienceSales experienceMicrosoft OfficeCRM softwareCommunication skillsInterpersonal skillsProblem-solving abilitiesAttention to detail