GWI · 1 month ago
Senior Customer Success Manager (Enterprise)
New York City, USA
Full-time
Onsite
Senior Level
$95K/yr - $110K/yrGlobalwebindex is a data company focused on providing insights to clients. As a Senior Customer Success Manager, you will help clients achieve their desired outcomes through proactive relationship building and consultative support, managing a portfolio of significant global clients.
AdvertisingAnalyticsInformation TechnologyMarket ResearchMarketing
Responsibilities
Establish and maintain strong relationships with key stakeholders and end users within each of your accounts
Consult clients on how to solve challenges / achieve desired outcomes with GWI
Create success plans to document and track the achievement of desired outcomes
Identify and support growth opportunities with your AM counterparts
Pull, interpret, and deliver regular usage reports for each of your accounts
Collaborate with CSEs to develop and execute strategies for lapsed user engagement, creation of onboarding collateral and project support
Accurately forecast risk with account manager and develop a plan to mitigate
Working closely with other internal teams to help deliver custom projects and strategic workshops
Be the voice of the customer and channel feedback to relevant departments
Qualification
Required
Extensive experience in a Customer Success, or Account Management role
Strong interpersonal skills and experience building strong internal and external relationships
Strong Analytical skills with a high attention to detail
Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption
Ability to bring data to life with stories and present with confidence
Passion for building trust and communicating effectively with customers
Ability to work autonomously and look for improvements in ways or working and processes
Natural ability to switch between different roles and wear different hats
Highly organized and able to juggle multiple tasks with competing deadlines
Customer focused mindset, with a natural ability to relate to clients and understand their issues - while delivering a high level of customer service
Benefits
23 days’ annual leave, paid sick days, and office closures over the holidays.
Top-tier health cover with dental & vision, plus mental health and wellness support.
Great pay, 401(k) matching via Voya, and rewards that recognise your impact.
Flexitime, early Friday finishes, and work-from-anywhere freedom.
Enhanced parental leave and carer days for when life needs you most.
Accredited learning, development programs, and space to grow your future.
DE&I initiatives, volunteer days, and 100% donation matching.
Company
GWI
GWI is a global consumer research platform.
Founded in 2009
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$220MKey Investors
PermiraStripes
2022-02-01Series B· $180M
2018-07-25Series A· $40M
Leadership Team
Tom Smith
CEO + Founder
Nick Dearden
CTO
Recent News
2025-12-09
2025-11-05
2025-11-03
Company data provided by crunchbase