Strada · 5 months ago
Case Management Associate Engineering Director - Virtual
US-IL-Illinois-Virtual
Full-time
Hybrid
Director/Executive
$130K/yr - $160K/yr
7+ years expAlight is a company that believes a company’s success starts with its people. They are seeking an Associate Director of Engineering to define the technical vision and lead teams in driving engineering excellence while aligning with the company's strategic goals.
AdviceBookkeeping and PayrollBusiness DevelopmentConsulting
No H1B
Responsibilities
Defining the technical vision and strategy for our Customer Care Case Management application
Collaborating with Customer Care Technology leaders and expanded leadership team to align the platform's strategic goals with the company's objectives
Leading and mentor teams of engineers, fostering a culture of collaboration, innovation, and continuous improvement
Owning the technical roadmap for the Customer Care Case Management solution, aligning it with the overall product strategy and business objectives
Collaborating closely with product management, architects, and other stakeholders to define product requirements and deliver exceptional user experiences
Driving the design, development, and implementation of high-quality software solutions, ensuring they meet performance, scalability, and security requirements
Championing engineering best practices, including code reviews, testing, and continuous integration/continuous delivery (CI/CD)
Contributing to the overall engineering strategy and help shape the future of our technology stack
Managing team resources effectively, including hiring, onboarding, and performance management
Providing Incident Management/Problem Management for Customer Care Case services in alignment with Alight standard level service agreements
Qualification
Required
7+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
Problem-solving skills, and experience with ITSM processes and tools
Case tools experience with Microsoft Dynamics and/or ServiceNow
Demonstrate expertise in cloud technologies (AWS, Azure)
Have 3+ years experience with automated testing tools and capabilities
Have experience with high volume, mission critical applications
Have experience in vendor and other 3rd parties management
Demonstrate expertise with JIRA and ServiceNow
Have completed a program of study typically requiring four years of post-secondary education or higher educational attainment
Benefits
Health coverage options
Wellbeing and support programs
Retirement
Vacation and sick leave
Maternity, paternity & adoption leave
Continuing education and training
A number of voluntary benefit options
Company
Strada
Strada is a payroll and tech company that offers workforce management with cloud solutions and services for multinational organizations.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Colin Brennan
Chief Executive Officer
Gautam Mekala
Chief Information Officer
Company data provided by crunchbase