Cookie Information · 1 month ago
Customer Support Agent
United States
Full-time
Remote
New Grad, Entry Level
$1,100/mo - $1,900/moCookie Information is seeking a Customer Support Agent to join their Support team and become a subject matter expert on their Consent Management Platform. The role involves assisting customers with technical challenges and ensuring effective use of their products.
B2BPrivacySaaS
Responsibilities
Finding or figuring out the proper solutions to customer’s technical challenges
Helping customers to use our products more effectively
Assisting customers in our product configuration, technical implementation and integration with external tools
Review and interpret invoices to assist with billing and financial inquiries
Being the voice-of-customer internally e.g. when giving feedback to product, marketing and sales teams
Qualification
Required
Fluent command (level: C1) of English (both in writing and speaking) and confidence to communicate in formal conversations
Basic knowledge of HTML/CSS/JS
Familiarity with in-browser developer tools
Analytical mind and a can-do attitude
Preferred
Database knowledge - familiarity with retrieving and analyzing customer data
Basic knowledge of APIs & integrations
Hands on experience with tag management systems
Previous experience in working with corporate clients
University/bootcamp/open-source projects you've been involved in and you're truly proud of
Company
Cookie Information
Cookie Information is a RegTech SaaS company.
Founded in 2011
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-08-24
Company data provided by crunchbase