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Marriott International · 1 day ago

Director of Group Sales

Lahaina, HI

Full-time

Onsite

Lead/Staff, Director/Executive

$103K/yr - $182K/yr

2+ years exp

Marriott International is a leading hospitality company, and they are seeking a Director of Group Sales to lead the property’s group sales efforts. This role involves managing sales activities, building customer relationships, and achieving group revenue goals.

LeisureTourismTravel

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Functions as the leader of the property’s group sales effort for properties with a significant number of events over 300 peak rooms

Solicits, books and develops local group business

Recommends booking goals for sales team members

Develops and manages group sales revenue and operation budgets, and provides forecasting reports

Works with management team to create and implement a group sales/marketing plan addressing revenue, customers and market

Assists with selling, implementation and follow-through of group sales promotions

Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)

Participates in and practices daily service basics of the brand (e.g.,, Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting)

Coordinates and deploys group sales resources on-property to monitor the pull-through and sustainment of sales strategies and selling solutions

Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service

Manages the property's reactive and proactive group sales efforts

Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders

Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International

Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process

Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events

Performs other duties, as assigned, to meet business needs

Works collaboratively with off-property sales channels (e.g., Group Sales with the Sales Office, Area Sales, Enterprise Sales Team (EST)) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative

Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ,maintain guest satisfaction

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott

Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event

Develops a close working relationship with operations to execute strategies at the hotel level

Manages and directs the on-property group sales effort to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective sales deployment strategies to grow market share

Works with the Director of Sales and Marketing to establish understanding of sales strategy and effective implementation of this strategy for the hotel

Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market

Creates effective structures, processes, jobs and performance management systems are in place

Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), align performance and rewards, addresses performance issues and holds staff accountable for successful results

Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover

Keeps an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR

Supports tools and training resources to educate sales associates on winning catering solutions

Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans

Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates

Transfers functional knowledge and develops group sales skills of other discipline managers

Shares responsibility for achieving group revenue goals, guest and associate satisfaction

Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property’s sales objectives

Qualification

Group sales experienceSales strategy implementationRevenue forecastingTeam supervisionBudget managementCustomer serviceRelationship buildingLeadership

Required

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area

4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area

Preferred

4 year college degree

Demonstrated skills in supervising a team

Group sales experience

Benefits

Health care benefits

Flexible spending accounts

401(k) plan

Accrued paid time off (including sick leave where applicable)

Life insurance

Disability coverage

Other life and work wellness benefits

Incentive compensation

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1927

Bethesda, Maryland, USA

10001+ employees

http://travel-brilliantly.marriott.com

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)