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QBE Insurance · 1 month ago

Technology Service Management Lead

Fargo, ND, USA

Full-time

Hybrid

Mid, Senior Level

$120K/yr - $180K/yr

QBE Insurance is a global insurance leader committed to providing unparalleled insurance solutions. The Technology Service Management Lead is responsible for defining IT Service Management processes aligned with the IT strategy, managing customer experiences, and ensuring operational efficiency through effective team supervision and process improvements.

Insurance

H1B Sponsor Likely

Responsibilities

Collaborate with VP, Infrastructure Manager, IT Operations Manager, IT Customer Support Manager with overall strategies, maximizing productivity and performance, while defining and implementing plans, controls, and management information to ensure effective process adherence and continuous improvement

Maintain awareness of technical changes, legislative updates, and industry best practices

Develop and refine IT Service Management (ITSM) processes to meet customer needs and market changes

Lead embedding of ITSM processes within divisions and ensure effectiveness through MI

Build positive relationships with stakeholders to ensure processes deliver business outcomes

Promote a service-oriented culture within teams and third-party suppliers

Manage IT infrastructure expenses, optimizing costs and adhering to budget constraints

Provide leadership, mentoring, and coaching on service management and cost optimization

Support IT teams in cost control, reporting, and procurement policies

Balance operational delivery and risk commitments by identifying emerging, underlying, and accumulating risks across processes and controls. Understand their impact on service recipients and stakeholders, clearly communicate the risk landscape to leaders, and assist in prioritizing resources in response and formalizing, where required, in conjunction with the first line risk team

Qualification

ITIL V3 certificationIT Service ManagementBudget managementVendor managementCustomer ServiceIncident ResponseRisk ManagementStakeholder ManagementCommunicationCritical ThinkingProblem Solving

Required

Significant relevant experience

Tertiary Degree or equivalent combination of education and work experience

ITIL V3 foundation certificate must be held, and Expert (or equivalent) within the key processes

Ideally Expert (or equivalent) or Practitioner within one or more processes

Preferred

Experience in computer operations

Benefits

Hybrid Working – a mix of working from home and in the office

22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis

Competitive 401(k) program with company match up to 8%

Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice

Tuition Reimbursement for professional certifications, and continuing education

Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

Company

QBE Insurance

Glassdoor4.0

At QBE we’re driven by our purpose of enabling a more resilient future.

Founded in 1886

Sydney, New South Wales, AU

10001+ employees

http://www.qbe.com

H1B Sponsorship

QBE Insurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (11)

2023 (11)

2022 (10)

2021 (8)

2020 (10)