M.C. Dean, Inc. · 1 month ago
Technical Specialist 2 - San Francisco, CA
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
$95K/yr - $143K/yr
2+ years expM.C. Dean, Inc. is a leader in Building Intelligence, specializing in cyber-physical solutions for critical facilities. The Technical Specialist 2 role involves designing and deploying security solutions to enhance physical security for clients, requiring collaboration with cross-functional teams and expertise in various security systems.
Information Technology
Responsibilities
Research, evaluations, development and design of new and existing security systems solutions
Setup, configuration and integration of security solutions in lab and production environments
Analyze and troubleshoot production physical security systems performance and recommend improvements
Resolve complex system issues for physical security systems and networks
Triage customer requests and collaborate with Project Management and System Administration teams
Troubleshoot system performance issues and implement corrective actions
Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks
Analyze and improve preventive maintenance checklists
General Maintenance and programming support of VMS & ACS infrastructure (servers, cloud infrastructure, edge hardware)
Develop basic drawings and ability to read and interpret engineering drawings
Organize and prepare detailed documentation and dashboards of system performance, including service request records, and analysis
Perform desktop hardware and operating system setup, imaging software loading, and antivirus updates
Perform technology evaluations, test and validation of innovative security solutions
Communicate with customers, manufacturers, vendors, and technical specialists
Perform and manage Pre-Installation, Test and Check-Out (PITCO) on systems designs and equipment in a lab/pre-deployment setting
Ensure test lab equipment and software is maintained and kept up to date
Assist with technical input for Request for Proposals (RFPs) for new services or systems
Provide training on newly deployed security systems to cross-functional teams, including the development of training documentation, videos, and other training tools
Organize and prepare detailed documentation of solutions designs, features, test plans, solutions and pilot summaries, configuration and administration guides
Interface with internal and external customers
Coordinate with field personnel and/or engineering team to discuss any potential installation issues
Document and provide updates to stakeholders and teams on progress, blockers and recommendations
Present solutions and outcomes to stakeholders and leadership
Effective communication with customers, manufacturers, vendors and system administrators
Develop further expertise within the client’s environment
Perform all duties with minimal direct supervision
Qualification
Required
Demonstrate significant technical experience 2+ years of experience with Bachelor's degree (Bachelor in Electrical and Computer Engineering, Computer Science, Systems Engineering, Information Systems, Data Analytics) or similar programs
High School Diploma/GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems
The ability to work effectively in a fast-paced collaborative environment
Effective communication and presentation skills
Experience with Systems Engineering and Administration
Hands on experience designing and deploying Physical Security Systems
Application and System administration experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, updating lab and evaluation environments, upgrade and migration plans to implement new and improved systems
Experience designing and maintaining engineering solutions
Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions
Requires 2 + years of experience programming/administrating Physical Access Control Systems
Requires basic knowledge of large-scale networking, VLANS, subnetting and routing
Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision
Support and author playbooks, white papers for information sharing and collaboration
Demonstrated background working with multidisciplinary teams
Demonstrated time management and organization skills to meet deadlines and quality objectives
Ability to travel domestically and internationally up to 25% of the time
Familiar with programs such as: MS Office Suite, MS SharePoint, AutoCad (or similar), Bluebeam
Preferred
Working knowledge and/or certification with electronic security systems and applications like CCURE (Software House), Genetec, Lenel, Milestone, HID, Axis, 2N, Geutebruck and/or others
Working knowledge and/or certification for general purpose operating systems and virtualization platforms (i.e. Windows, Windows Server, Linux, VMware, CentOS, Docker, Kubernetes, etc.)
Familiarity with physical security designs, standard operating procedures, and security operations
Programming and scripting experience (i.e. Javascript, PowerShell, Python), experience with systems integration tools and protocols (e.g. APIs, SOAP and REST, XML/JSON), database design and query development
Working knowledge and/or certification with communications and network protocols and services including TCP/IP, RS232, RS485, networking knowledge (TCP, UDP, RTP, RTSP and others)
Certification in CCure 9000 Access Control System, Lenel or others
Certification in DVTel/Flir Digital Video Systems, Genetec, Milestone VMS, Axis or others
Experience and knowledge of networks, network equipment and administration
Experience and knowledge of Windows and/or UNIX Operating Systems
Experience and knowledge of virtualization and cloud environments
CCNA, CompTIA A+, CompTIA Network+ Certifications or similar
Benefits
Medical, dental, vision, life, and disability insurance
Paid-time off
Tuition reimbursement
401k Retirement Plan
Military Reserve pay offset
Paid maternity leave
Company
M.C. Dean, Inc.
M.C. Dean, Inc. offers comprehensive technological systems in Washington.
5001-10000 employees
H1B Sponsorship
M.C. Dean, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (21)
2023 (23)
2022 (14)
2021 (18)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Bill Dean
Chief Executive Officer
Chris Frazier
Marcomm Business Partner
Recent News
EIN Presswire
2025-11-14
2025-10-04
2025-10-01
Company data provided by crunchbase