XBP Global · 1 day ago
Client Experience Manager
Salt Lake City, UT
Full-time
Hybrid
Mid, Senior Level
2+ years expXBP Global is a workflow automation leader that focuses on business process automation and digital transformation. The Client Experience Manager will ensure the successful delivery of services, manage client relationships, and drive continuous improvement initiatives to enhance service quality and efficiency.
Computer Software
Responsibilities
Understand the business requirements and unique culture of our client’s business
Serve as point of contact for our customer and remote centers
Ensure client service level requirements are met
Develop proactive and corrective action plans to meet the demands of the business
Provide effective communication to direct reports
Partner across our organization to ensure the needs of our client are exceeded
Develop and Mentor for individual growth development
Reporting generation and review
Support internal Billing
Remote site management
Ability to manage multiple and diverse services; driving and delivering high levels of client satisfaction
Drive Key Performance Indicators, Service Level Agreements, Metrics, Scorecards, and Cost Savings Initiatives
Support, lead, and manage client initiatives and requirements
Achieve Accounts(s) revenue and provide Financial Oversight (Invoicing, Budget Attainment and Cost Controls)
Provide operating expertise and guidance to front-line associates on matters regarding operations, quality, and customer care
Ensure Quality Control measures are correctly developed, implemented and monitored to support operation
Capitalize on new or expanded services opportunities
Support positive and professional work environment through effective coaching and mentoring for the development of staff
Demonstrate commitment to company efforts to achieve a diverse workforce
Sound judgment and logical decision-making to meet expectations of project scope and deadlines
Contribution and delivery of Quarterly Business Reviews
Qualification
Required
2-year college degree or Equivalent
Minimum of 2-3 years of front-line management experience
Excellent Client Services Skills in a Corporate Environment
Strong written and oral communication skills
Self-Starter, takes initiative
Strong sense of urgency
Comfortable with technology: Microsoft Office and tracking applications
Supports a Team-based philosophy
Exhibits exceptional decision making and judgment
Multi-task on several application platforms
Preferred
Experience in Mail services and screening a plus
Benefits
Bonus opportunities may be provided as part of the compensation package
Full range of medical, financial, and/or other benefits
Company
XBP Global
XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase