Luminis Health · 2 months ago
Patient Access Associate
Lanham, MD
Full-time
Onsite
New Grad, Entry Level
0+ years expLuminis Health is a healthcare organization seeking a Patient Access Associate to serve as the first point of contact for patients. The role involves ensuring a positive patient experience during registration and admission processes by accurately collecting essential demographic and financial information.
Health CareMedicalNon Profit
Responsibilities
Greet patients and visitors courteously and professionally
Accurately identify patients in the Master Patient Index to reduce erroneous duplicate medical records, maintaining a 98% accuracy rate in medical record creation
Update demographics per legal identification
Verify the information on armbands before placing them on patients
Explain all required documents verbally, obtain signatures appropriately, and document any inability to obtain signatures correctly, including immediate scanning into EMR, per process
Process all ‘unable to sign’ consents per process, including following legal algorithms to research and communicate with patient contacts to obtain appropriate surrogate; escalate to next steps (Care Management) when unable to find surrogate
Conduct face-to-face interviews to accurately obtain and process patient demographic and financial information, maintaining a minimum accuracy rate of 97% for error-free registrations
Process and act on Real-Time Eligibility (RTE) messages, including adding, terminating, and correcting coverages
Identify all true self-pay patients accurately and forward to Medicaid eligibility and application staff, ensuring only true self-pay patients are screened
Scan all required documents into patient records and place HAR notes on accounts when necessary
Identify and resolve insurance verification issues, informing patients of available options, including financial assistance
Ensure all patients receive necessary regulatory information and enter appropriate documentation in the EMR (e.g., HIPAA, Patient Rights Brochure, IMM, NOOS, ABN, etc.)
Explain hospital policies, procedures, and financial responsibilities to patients and their families, providing excellent customer service
Schedule appointments, surgeries, and other medical procedures according to patient and provider preferences
Verify insurance coverage and obtain pre-authorizations as needed
Communicate financial responsibilities to patients and collect funds in accordance with established protocols
Make referrals to Charity Care and Medical Assistance when needed
Answer and direct incoming and external calls promptly
Independently prioritize work, including work queue management, patient registrations, insurance verification, and other assigned tasks to meet performance and productivity standards within department deadlines
Identify and correct errors in accounts using appropriate tools (e.g., NextBar, OneSource)
Attend departmental staff meetings or watch videos when absent
Attend all required in-person training/in-services and complete all educational assignments within the required timeframe
Read and respond to emails during each shift
Adhere to hospital policies and procedures, including timely arrival, minimal absences, appropriate attire, readiness for work, and minimal personal electronic usage
Adhere to the RISE values. Contribute to a positive work environment that promotes teamwork, collaboration, professionalism, and continuous improvement
Perform other duties as assigned by the Director, Manager, or Supervisor
Qualification
Required
High school diploma or equivalent
0–11 months of direct Patient Access or healthcare registration experience
Strong verbal and written communication skills to interact with patients, families, and clinical teams
Demonstrated ability to work both independently and collaboratively in a high-paced healthcare environment
Excellent attention to detail and accuracy in data entry and documentation
Compassionate, patient-centered approach to service delivery
Must obtain Certified Patient Access Specialist (CPAS) certification within 8 months of hire
Benefits
Medical, Dental, and Vision Insurance
Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
Paid Time Off
Tuition Assistance Benefits
Employee Referral Bonus Program
Paid Holidays, Disability, and Life/AD&D for full-time employees
Wellness Programs
Employee Assistance Programs and more*Benefit offerings based on employment status
Company
Luminis Health
Luminis Health is a not for profit organization that provides exceptional health care services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Amy Beales
Chief Human Resources Officer
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