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Flex · 1 day ago

Senior Manager, Strategy & Operations (Consumer Protection Team)

New York, NY

Full-time

Hybrid

Senior Level

$196K/yr - $213K/yr

5+ years exp

Flex is a growth-stage FinTech company based in NYC, focused on creating the best rent payment experience. The Senior Manager, Strategy & Operations will work closely with the Consumer Protection Team to enhance customer experience by identifying pain points and collaborating on solutions, while managing high-impact projects and engaging with senior stakeholders.

AppsBillingFinancial ServicesFinTechSoftware

Responsibilities

Partner with your team leader (Director of the Consumer Protection Team) to set strategy and translate it into tangible near-term goals and frameworks that ensure tight execution

Identify the most important customer pain points for the business to solve, using your business knowledge and analytical skills to isolate the signal from the noise

Work with Product Managers and other functional leads to ensure we are effectively prioritizing customer experience priorities across the business

Collaborate with Analytics and Data Science to iterate quickly on new hypotheses, and build the longer-term infrastructure we need wherever key insights are found

Manage a diverse portfolio of projects, adapting rapidly to shifting priorities

Distill progress into executive-level reports, facilitating reviews to ensure the right strategic conversations are had

Communicate effectively with senior stakeholders, navigating complex problem sets with agility

Operate at top-decile levels of speed and productivity, dealing constructively with pressure and debate

Qualification

Analytical skillsCustomer experience strategyProject managementData tools proficiencyCommunication skillsEntrepreneurial mindsetBias for actionInterpersonal skillsAttention to detail